update as of 23 OCT 2020 :
confirm subscription with maxis is now no more, and my relationship i now officially end with them.
but still get a last bill dated at 21 OCT 2020 = RM62.95 bill... maxis i will remember you for this.
update as of 12/10/2020:
thanks to Maxis blue tick , my account is finally status "suspended" , and some one called to setup a date and place to pick up their loan equipment.
........................................
for termination , may i know if there is any changes in the hardware (router, modem and phone) returning procedure/policy ?
called maxis call service and verify that termination can be done , and was even told to bring all the hardware for return purpose.
then after a week , when i went to Maxis service center @ the garden.
after the counter person check my account and IC , they say ok termination can be done , please wait for some one to call you for collecting the hardware.
i ask cant you people just take it and get this over? all the hardware loan by maxis is just in front of you and right beside me , like, right now, and these are advice by your call center to bring it over for return.
they say NO , now the new policy is these will be collect once they contact you via call, someone will come and collect.
is this so called "change of policy" is for real ?
i don't mind the change in policy even if that is happen just recently , but i see no logic in this "wait someone to call and come collect the hardware" part.
imagine some one go back to another state or oversea, how the F can people wait for your call????
also, what if any delay happen at maxis side ? will i be charge for monthly fee since the hardware is not yet return?
i do no wish to get charged in the bill later , and when i ask just to get excuses such as "not yet return hardware".
bloody maxis.
This post has been edited by Tina91: Oct 23 2020, 10:14 PM
[OCT 2020] terminating Maxis Fiber, why now need wait to return hardware ?