Just wanted to share my experience with Digi Fibre. I have used it for around 1 week now. The network suddenly went out Monday morning without me doing anything at all.

At the modem the LOS is blinking red and based on my reading this might be caused by issues with the fiber optic cable. I have tried to restart the modem and router multiple times every single day as instructed by Digi CS team which I know is stupid but I did it anyway with the hope that the line will magically become okay. Now it's been almost 5 working days without connection and Digi still hasn't gotten back to give any concrete resolution. If you're thinking of porting out to Digi just bear in mind this kind of case. Just like what others said the CS sucks a lot. Even worse than Maxis Fiber.

Kinda sad now.... I am thinking of porting out to Unifi if this keeps going till next week. Sad life that TIME does not cover my residence. If anyone got a cable or backdoor to TM people to come and fix this thing let me know I cannot tahan already because I am still WFH. So this issue has caused me mentally and financially.

I actually just did report to MCMC today. Hopefully, they will respond. Digi CS said need to go through their Digi Fiber team idk lah... Tell cable broke Digi people will come meh? I thought this one TM will send their technician?

Yup. Digi Fibre team just responded today and they said that the soonest a TM technician can come is on Wednesday. Kinda sad that this happened. But oh well hopefully after this will have no issue like this again.

This post has been edited by zephyr97: Nov 20 2021, 11:26 PM