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 Digi Fibre 50Mbps RM90/m. seems like on TM infra, read #1

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celciuz
post Oct 5 2023, 10:16 AM

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Using Digi Fiber since Dec'22 when I moved in my place, the thing that annoyed me the most is the private IP.

Certain apps like BitWarden, banking app (eg. Public Bank) just doesn't work when I connect on the Wi-Fi. Of course workaround is to use broadband instead, but my house has shitty broadband connection.

Another big annoyance is, frequently kena those checks and captcha etc ._.

If there anyways to get around this? Got another year for my contract ah doi.
celciuz
post Oct 5 2023, 01:49 PM

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QUOTE(C_ST @ Oct 5 2023, 01:38 PM)
Don't think its due to private IP issue, maybe ur DNS or VPN?
Have been using Digi Fibre for past 2 years, contract ended 2 months ago. No issue in Banking apps, also, captcha thing. Can torrent & p2p without issue also.

Bad thing is Digi never offer any promo to retain customer. Unifi offered RM89 for 100mbps,  see what Time gonna offer and gonna change my provider
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It is private IP issue, the IP range that I get assigned is "banned". Bitwarden and Pbe specifically this 2 that I use frequently affected. Other banks like Maybank etc don't have such blocking.
celciuz
post Oct 6 2023, 06:39 AM

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QUOTE(ceras @ Oct 5 2023, 10:40 PM)
Is digi fibre reducing their rates anytime soon?  Seriously considering to move to TM with their latest offerings.
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Probably free upgrade I guess, past few days they called up to offer me more bandwidth for my mobile (but anyways I'm leaving for another ISP with public IP once my contract is done).
celciuz
post Oct 6 2023, 07:34 AM

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QUOTE(westlife @ Oct 6 2023, 07:13 AM)
Seriously no point to sign any other fibre broadband other than unifi, since all are using the same infra anyway.

Plus unifi is cheaper and let restriction than other ISPs and again technical support wise is better.
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When I subscribed, Digi was at 119 for 300, UniFi at 179 or was it 199 for 300… so I cheap out went with Digi 🤣
celciuz
post Oct 6 2023, 10:35 AM

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QUOTE(C_ST @ Oct 6 2023, 09:54 AM)
Few days before my Digi Fibre contract end, I ask Digi for loyalty/continuity promo/bonus, they dont give a f**k. I say i will change to other ISP then, the agent just reply me - sure, go ahead...

Really should go to Unifi, giving few weeks to see if TIme got better offer
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sweat.gif

customer service's KPI is not customer retention hahaha... hence they don't give a damn laugh.gif

But I'm guessing once you have the request to switch they might call to retain eventually.
celciuz
post Oct 8 2023, 10:21 AM

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QUOTE(megakeygen_zero @ Oct 8 2023, 01:29 AM)
contract ended yet no offer from Digi lol. Wanna jump ship to unifi but then I'll restart the two years contract. Ugh
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If Digi offer they will also tie you to contract brows.gif
celciuz
post Oct 9 2023, 08:10 AM

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QUOTE(megakeygen_zero @ Oct 9 2023, 07:36 AM)
haha so jump ship is the most sensible thing to do now
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With all these competitors giving better offers, best time to jump now.

I'm still tied to 1 more year tsk, but then again digi was the cheapest back then.
celciuz
post Oct 14 2023, 07:07 AM

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QUOTE(0601430 @ Oct 14 2023, 05:48 AM)
hmm isnt tht getting a bit expensive?

currently on RM60 digi postpaid paired with digi fibre 300mbps @ RM115 for 24mths

if were digi postpaid RM90 and above, digi fibre 300mbps is only RM100 for 24mths

hopefully by end of my contract digi will come out a better package than this

edit:
juz noticed it said waived the first 6mths... well it is certainly cheaper as total compare my current package
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This type of tnc for first 6 months free and all is a way to reduce monthly fee but still look more expensive so existing users don’t benefit from it 🫣
celciuz
post Oct 16 2023, 02:06 PM

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QUOTE(Scissorshand @ Oct 15 2023, 01:39 PM)
Am on postpaid 60 with 300mbps currently 😂
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Right now is RM115/month, means additional RM18 = RM97 per month?
celciuz
post Nov 23 2023, 05:45 PM

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Just received my Nov'23 bill, no additional discount unfortunately sad.gif
celciuz
post Nov 24 2023, 11:14 AM

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QUOTE(1234_4321 @ Nov 24 2023, 10:57 AM)
Same, no additional discount.
May I know whoever cancelled the broadband before, just go to digi center and ask for cancellation? the internet will be disabled on that day itself?
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What is the penalty for breaking the contract btw? Looking to count if I could breakeven by going to other telco.
celciuz
post Nov 28 2023, 11:46 PM

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QUOTE(0601430 @ Nov 28 2023, 11:12 PM)
same here, still old rates 300mbps @ RM115/mth...

i go digi store ask if i can get the new rate 300mbps @ RM90/mth after all the rebates (this package available in sabah only), they said i have to call helpline as digi store only do new registration... so i call helpline, and seems like they treat this as downgrading if i want to get the new rate, and have to pay penalty for remaining months of my existing contract... and the helpline lady doesnt even aware there is package offered in sabah 300mbps @ RM90/mth, she thought i want to downgrade to 100mbps @ RM90/mth, and she even argue with me there is no such package 300mbps @ RM90/mth, until i told her to stay on the line while i google on the spot and read her the result list, then she paused for awhile and admit she saw the package in their system...

but still no luck, they still treat this as downgrading from my current package... have to wait till next year contract expired only can get the new rate...
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Can "upgrade" to another one that's faster but same value instead?
celciuz
post Dec 19 2023, 09:50 AM

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Just received this message, I’m on 300Mbps now. Better than nothing I guess.

user posted image
celciuz
post Dec 19 2023, 03:40 PM

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QUOTE(pakmulau @ Dec 19 2023, 02:49 PM)
I also got this SMS upgrade to 800Mbps. Hopefully after finish contract my bill still same as current RM140
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I'm gonna port to another ISP with public IP when I'm done with my digi contract.

QUOTE(Scissorshand @ Dec 19 2023, 03:38 PM)
Same package as you but don’t need that speed but I want cheaper rates.. how?
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No chance, you signed up for the contract. They will tie you to the price... any speed bump is bonus already.
celciuz
post Mar 30 2024, 02:17 PM

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QUOTE(badapple @ Mar 29 2024, 09:26 PM)
Just curious, have you gotten the speed upgrade by now?
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I just recalled and checked, yeah upgraded now.
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celciuz
post Apr 3 2024, 07:34 AM

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QUOTE(celciuz @ Mar 30 2024, 02:17 PM)
I just recalled and checked, yeah upgraded now.
user posted image
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Just gotten the message to reboot router, perhaps it was upgraded much earlier la just I didn't reboot my router.
celciuz
post Apr 19 2024, 01:05 PM

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QUOTE(LemonKnight @ Apr 19 2024, 12:55 PM)
Did your bill also get "upgraded" too? I was not informed of a speed or a bill increase and CelcomDigi gave it to me. My 50mbps become 100mbps and my bill went from RM95 to RM104 after taxes. What free upgrade did any of you get? I was coerced into this without any notice or my approval.
I am out, I am going to try to get back to Unifi albeit with another 2-year-contract.
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Latest bill is -RM30 from previous.

Digi Fibre 150 (RM130) becomes CelcomDigi Fibre 500Mbps (RM100).

 

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