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 No sound after windows 10 updated to version 2004

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TSbetadine999 P
post Sep 27 2020, 10:24 PM, updated 5y ago

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Did anyone experience the same issue here, which is laptop no sound at all after the latest windows 10 updates (version 2004).
There is an issue with the Realtek driver I think.

I will just wait for October patch and update it once again?
Should I skip the 2004 update and install the 20H2 (will release on October 2020, if not mistaken), or I will need to install both (one by one)?

I had tried many solutions but the issue remains.
The only solution I can fix this is formatting the laptop and do not update to the 2004 version (current version 1909, which will end of service on 11 May 2021 ).

FYI, my laptop is Asus TUF F15 (FX506LH), Windows 10 Home 64bit, bought it last month.

sigh... sweat.gif
PikachuM
post Sep 27 2020, 10:28 PM

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Go to device manager. Rollback the sound driver
TSbetadine999 P
post Sep 27 2020, 10:48 PM

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QUOTE(PikachuM @ Sep 27 2020, 10:28 PM)
Go to device manager. Rollback the sound driver
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This option is not available. (grey out) cry.gif
1024kbps
post Sep 28 2020, 12:03 AM

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reinstall audio driver from asus website?
Also 20H2 released few months ago, but you need to enable windows insider and some of the latest update pretty unstable.
TSbetadine999 P
post Sep 28 2020, 12:06 AM

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QUOTE(1024kbps @ Sep 28 2020, 12:03 AM)
reinstall audio driver from asus website?
Also 20H2 released few months ago, but you need to enable windows insider and some of the latest update pretty unstable.
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Tried but still the same, not working rclxub.gif
1024kbps
post Sep 28 2020, 12:20 AM

李素裳
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QUOTE(betadine999 @ Sep 28 2020, 12:06 AM)
Tried but still the same, not working  rclxub.gif
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that's very vague, any error message? im using the old sound card from Asus, every time windows update break the driver, i reinstall.
ya all hopeless in such situation you will need teamviewer to let us remote access to troubleshoot.
PikachuM
post Sep 28 2020, 09:43 AM

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QUOTE(betadine999 @ Sep 27 2020, 10:48 PM)
This option is not available. (grey out)  cry.gif
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How about search for latest compatible driver and update it?
TSbetadine999 P
post Sep 28 2020, 03:46 PM

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QUOTE(PikachuM @ Sep 28 2020, 09:43 AM)
How about search for latest compatible driver and update it?
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Not working as well, neither windows automatic search for driver or install from Asus official driver.
soulz69
post Sep 28 2020, 05:45 PM

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download driver from device website.

go to device manager.
find sound, video and game controllers, uninstall high definitaion audio device.

go to device manager.
find software components, uninstall all realtek.


TSbetadine999 P
post Apr 16 2021, 01:50 AM

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QUOTE(soulz69 @ Sep 28 2020, 05:45 PM)
download driver from device website.

go to device manager.
find sound, video and game controllers, uninstall high definitaion audio device.

go to device manager.
find software components, uninstall all realtek.
*
I just tried this method and it WORKED!
Thank You So Much! notworthy.gif


i just do these 2 steps only: (then my problem solved)

go to device manager.
find sound, video and game controllers, uninstall high definitaion audio device.

go to device manager.
find software components, uninstall all realtek.
soulz69
post Apr 16 2021, 09:18 AM

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QUOTE(betadine999 @ Apr 16 2021, 01:50 AM)
I just tried this method and it WORKED!
Thank You So Much!  notworthy.gif
i just do these 2 steps only: (then my problem solved)

go to device manager.
find sound, video and game controllers, uninstall high definitaion audio device.

go to device manager.
find software components, uninstall all realtek.
*
glad that the problem solve.
rclxms.gif
TSbetadine999 P
post Apr 16 2021, 06:11 PM

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QUOTE(soulz69 @ Apr 16 2021, 09:18 AM)
glad that the problem solve.
rclxms.gif
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Had a bad news, today I switch on my laptop same problem again.
and I had to do the same steps to get it worked.
and after shutdown or restart, problem again. rclxub.gif

soulz69
post Apr 16 2021, 09:27 PM

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QUOTE(betadine999 @ Apr 16 2021, 06:11 PM)
Had a bad news, today I switch on my laptop same problem again.
and I had to do the same steps to get it worked.
and after shutdown or restart, problem again.  rclxub.gif
*
what windows version your laptop running now? still 2004 or 20h2?
maybe the driver have issue with windows version.
TSbetadine999 P
post Apr 17 2021, 11:17 AM

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QUOTE(soulz69 @ Apr 16 2021, 09:27 PM)
what windows version your laptop running now? still 2004 or 20h2?
maybe the driver have issue with windows version.
*
20H2 now. previously from 1909 upgraded to 2004 where I first time encountered no sound issue.
right after that, I rolled back to 1909. and now the updates skipped 2004 and directly upgrade to 20H2.

soulz69
post Apr 17 2021, 11:58 AM

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QUOTE(betadine999 @ Apr 17 2021, 11:17 AM)
20H2 now. previously from 1909 upgraded to 2004 where I first time encountered no sound issue.
right after that, I rolled back to 1909. and now the updates skipped 2004 and directly upgrade to 20H2.
*
after uninstall the driver from device manager, try reinstall driver download from manufacturer website.
PJng
post Apr 17 2021, 06:28 PM

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Uninstall sound, install back on asus site
Do not install optional driver update on windows update

Here is search on asus site

https://dlcdnets.asus.com/pub/ASUS/GamingNB...940.1_18017.exe

https://dlcdnets.asus.com/pub/ASUS/GamingNB...64_V6089181.zip

 

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