Hi guys,

Recently, I bought an Xiaomi AX3600 router and I have set it up as an wireless access point.

Reason: To increase the wireless coverage. So far the upgrade was a success and worthed every dollar
I spent on the AX3600.

Ok, back to the real pesky question:
My Maxis home fibre contract has ended recently. I made a choice to upgrade to higher speed from 30 => to 100mbps

So, technically, I own the Maxis Archer c5v router, correct???? Of course, I do own it.......

Question: Why I cannot disable the wireless signal on my router?

Every time, I disable the 2GHz + 5GHz signal, the router will re-enable by itself. No BS!!!

I contacted Maxis technical support, and the lady just casually replied that my router had an system upgrade.
What kind of system upgrade, I did not find out. But to me, happened 2 times already.

You as a end user, I can disable it manually. But I told her this problem has occurred 2 times already.

I told her it looks like system upgrade will happen after a few hours.

The lady on the phone just went silent.

I also did not want to repeat this problem to her. Even though she sounds like helping me,
but I can judge from the way she responded, she was not willing to proceed the next level.

That is consult her supervisor for advice on handling my question.

So, I said thank you and ended the phone conversation.

Maybe try my luck on some other days and talk to a real tech support guy
who can really help me.

C'mon I own the router, and yet I cannot disable the wireless signal. How ridiculous?

Any comment? or advice?



This post has been edited by liukuohao: Oct 4 2020, 05:21 PM

On your first q, Maxis' router is loaned. As long as your line is active, Maxis covers it. Upon your contract expiration, you are free to switch to other service provider without penalty. Whether or not they want you to surrender the router then, up to them.

On your 2nd q, I did encounter the same where the 5ghz radio reactivated itself, after Maxis replaced a new router. I logged a complaint with case # assigned, it never happen again since.

Hi thanks for your reply.

When you said you lodged a complaint, you mean you raise the issue to MCMC?

After that, no more issue of reactivating your 5GHz radio?

No Mcmc, normal Maxis case.