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 365 validity

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TSmalz89
post Sep 19 2020, 10:05 PM, updated 6y ago

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Hi,

Does anyone know if the 365 plan still available? I used to subscribe to it. However, it seems to be missing now.

Can someone help me on this?
sairay
post Sep 19 2020, 10:13 PM

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If u mean Digi it should still be valid but on v4 prepaid or something.
hightechgadgets8
post Sep 19 2020, 10:33 PM

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QUOTE(sairay @ Sep 19 2020, 10:13 PM)
If u mean Digi it should still be valid but on v4 prepaid or something.
*
this is hotlink thread
jusbella
post Sep 19 2020, 10:38 PM

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Use *100# then go to account, then extend validity.
TSmalz89
post Sep 20 2020, 12:30 AM

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QUOTE(jusbella @ Sep 19 2020, 10:38 PM)
Use *100# then go to account, then extend validity.
*
I don't have that option now. I am not too sure why. I am on bagus plan
jusbella
post Sep 20 2020, 09:02 AM

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QUOTE(malz89 @ Sep 20 2020, 12:30 AM)
I don't have that option now. I am not too sure why. I am on bagus plan
*
How much balance you have now?

Your plan is bagus wm?
TSmalz89
post Sep 20 2020, 10:40 AM

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QUOTE(jusbella @ Sep 20 2020, 09:02 AM)
How much balance you have now?

Your plan is bagus wm?
*
I have 70+ inside. Yes bagus wm. Is there a way for me to get that 365 validity? My plan is expiring soon. I would like to keep my number.
jusbella
post Sep 20 2020, 11:02 AM

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QUOTE(malz89 @ Sep 20 2020, 10:40 AM)
I have 70+ inside. Yes bagus wm. Is there a way for me to get that 365 validity? My plan is expiring soon. I would like to keep my number.
*
Yes it should be have. Just dial *100# den go to MY ACCOUNT, then maybe choose something related to VALIDITY.


Or maybe you can upload some screenshot for us to see?
TSmalz89
post Sep 20 2020, 11:28 AM

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QUOTE(jusbella @ Sep 20 2020, 11:02 AM)
Yes it should be have. Just dial *100# den go to MY ACCOUNT, then maybe choose something related to VALIDITY.
Or maybe you can upload some screenshot for us to see?
*
I tried, but I think because I am away from Malaysia currently, in Singapore. Could that be the reason? I tried looking into my hotlink app, I do not have the option to extend my validity. With the on-going COVID I doubt I can get home anytime soon. Is there an option that I could get it done remotely?
jusbella
post Sep 20 2020, 11:35 AM

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QUOTE(malz89 @ Sep 20 2020, 11:28 AM)
I tried, but I think because I am away from Malaysia currently, in Singapore. Could that be the reason? I tried looking into my hotlink app, I do not have the option to extend my validity. With the on-going COVID I doubt I can get home anytime soon. Is there an option that I could get it done remotely?
*
Maybe that the reason, when you were in singapore the USSD code won't work as you are connected to Singapore telco. FYI hotlink apps won't able to help as well. Only USSD code able to help.

Guess you need call/email/online chat with hotlink customer service see what they can help you.
TSmalz89
post Sep 20 2020, 11:38 AM

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QUOTE(jusbella @ Sep 20 2020, 11:35 AM)
Maybe that the reason, when you were in singapore the USSD code won't work as you are connected to Singapore telco. FYI hotlink apps won't able to help as well. Only USSD code able to help.

Guess you need call/email/online chat with hotlink customer service see what they can help you.
*
Ah ok. Thanks alot
Matchy
post Sep 25 2020, 07:00 AM

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QUOTE(jusbella @ Sep 20 2020, 11:02 AM)
Yes it should be have. Just dial *100# den go to MY ACCOUNT, then maybe choose something related to VALIDITY.
Or maybe you can upload some screenshot for us to see?
*
I’m in Malaysia, and I can’t see the “My Account” option in the *100#. Can’t find the 365 option either. Only have top up.
jusbella
post Sep 25 2020, 07:08 AM

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QUOTE(Matchy @ Sep 25 2020, 07:00 AM)
I’m in Malaysia, and I can’t see the “My Account” option in the *100#. Can’t find the 365 option either. Only have top up.
*
Try contact hotlink support
SEP910
post Sep 25 2020, 07:14 AM

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QUOTE(malz89 @ Sep 19 2020, 10:05 PM)
Hi,

Does anyone know if the 365 plan still available? I used to subscribe to it. However, it seems to be missing now.

Can someone help me on this?
*
try *365#
hakimnen
post Sep 25 2020, 07:19 AM

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QUOTE(Matchy @ Sep 25 2020, 07:00 AM)
I’m in Malaysia, and I can’t see the “My Account” option in the *100#. Can’t find the 365 option either. Only have top up.
*
You can't find it because Hotlink hss removed 365 validity

Back 2016, i studied oversees and I asked Hotlink to change the plan to get 365 so that i can access interney banking. This is a special request.

Hotlink requested supporting document i.e passport and visa as well..they eventually did chnged manually my plan with some fees applied...

So yeah ask Hotlink and you can PM them in Lowyat..

This post has been edited by hakimnen: Sep 25 2020, 07:30 AM
Matchy
post Sep 25 2020, 07:29 AM

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QUOTE(hakimnen @ Sep 25 2020, 07:19 AM)
You can't find it because you are not on the right plan to apply it

Back 2016,  i studied oversees and I asked Hotlink to change the plan to get 365. This is special request since Hotlink has removed 365 validity.
Hotlink requested supporting document i.e passport and visa as well..they eventually did chnged manually my plan with some fees applied...

So yeah ask Hotlink and you can PM them in Lowyat..
*
I’m on bagus plan. Previously I subscribed to the 365 validity.
jusbella
post Sep 25 2020, 07:31 AM

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QUOTE(Matchy @ Sep 25 2020, 07:29 AM)
I’m on bagus plan. Previously I subscribed to the 365 validity.
*
Yes just call up hotlink support, they can help you.
hakimnen
post Sep 25 2020, 07:32 AM

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QUOTE(Matchy @ Sep 25 2020, 07:29 AM)
I’m on bagus plan. Previously I subscribed to the 365 validity.
*
Hotlink removed 365 validity..this happened to me in 2016
tampinmy
post Sep 25 2020, 09:53 AM

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QUOTE(malz89 @ Sep 20 2020, 11:28 AM)
I tried, but I think because I am away from Malaysia currently, in Singapore. Could that be the reason? I tried looking into my hotlink app, I do not have the option to extend my validity. With the on-going COVID I doubt I can get home anytime soon. Is there an option that I could get it done remotely?
*
I just extended in August, still able to. But I did it at Woodlands waterfront after forcing connection to Maxis instead of roaming.
Matchy
post Sep 25 2020, 03:19 PM

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QUOTE(SEP910 @ Sep 25 2020, 07:14 AM)
try *365#
*
Just tried... it asked me to change the plan to Hotlink# and its RM60 now! (Last time I think RM38 only)

QUOTE(jusbella @ Sep 25 2020, 07:31 AM)
Yes just call up hotlink support, they can help you.
*
Ok....

QUOTE(hakimnen @ Sep 25 2020, 07:32 AM)
Hotlink removed 365 validity..this happened to me in 2016
*
Last year I'm still subscribed to it... but I think they removed it for user with newer plan. Last plan I know that still support it is the Bagus plan.
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