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 365 validity

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jusbella
post Sep 19 2020, 10:38 PM

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Use *100# then go to account, then extend validity.
jusbella
post Sep 20 2020, 09:02 AM

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QUOTE(malz89 @ Sep 20 2020, 12:30 AM)
I don't have that option now. I am not too sure why. I am on bagus plan
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How much balance you have now?

Your plan is bagus wm?
jusbella
post Sep 20 2020, 11:02 AM

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QUOTE(malz89 @ Sep 20 2020, 10:40 AM)
I have 70+ inside. Yes bagus wm. Is there a way for me to get that 365 validity? My plan is expiring soon. I would like to keep my number.
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Yes it should be have. Just dial *100# den go to MY ACCOUNT, then maybe choose something related to VALIDITY.


Or maybe you can upload some screenshot for us to see?
jusbella
post Sep 20 2020, 11:35 AM

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QUOTE(malz89 @ Sep 20 2020, 11:28 AM)
I tried, but I think because I am away from Malaysia currently, in Singapore. Could that be the reason? I tried looking into my hotlink app, I do not have the option to extend my validity. With the on-going COVID I doubt I can get home anytime soon. Is there an option that I could get it done remotely?
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Maybe that the reason, when you were in singapore the USSD code won't work as you are connected to Singapore telco. FYI hotlink apps won't able to help as well. Only USSD code able to help.

Guess you need call/email/online chat with hotlink customer service see what they can help you.
jusbella
post Sep 25 2020, 07:08 AM

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QUOTE(Matchy @ Sep 25 2020, 07:00 AM)
I’m in Malaysia, and I can’t see the “My Account” option in the *100#. Can’t find the 365 option either. Only have top up.
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Try contact hotlink support
jusbella
post Sep 25 2020, 07:31 AM

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QUOTE(Matchy @ Sep 25 2020, 07:29 AM)
I’m on bagus plan. Previously I subscribed to the 365 validity.
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Yes just call up hotlink support, they can help you.
jusbella
post Sep 25 2020, 04:49 PM

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QUOTE(Matchy @ Sep 25 2020, 03:19 PM)
Just tried... it asked me to change the plan to Hotlink# and its RM60 now! (Last time I think RM38 only)
Ok....
Last year I'm still subscribed to it... but I think they removed it for user with newer plan. Last plan I know that still support it is the Bagus plan.
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What that RM60 plan name? Check whether have 365 validity or not first.

 

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