Guys,

On 15/9 1000am, Maxis contractor came to my house to install fiber. I did not want them to drill my wall, so i had to pay RM1++ to them to lay the fiber over the roof. I guess it was too much but that was not the issue.

Heavy rain at 1100pm and i found the roof area where they installed the cable was leaking badly. I called 123 to report the issue and they opened a case C24***** (because i forced her to open a case, you know what would happen if you didn't ask). As usual they promised to do that do this and call back.

They did not call back until 16/9 0400pm, i know today is a public holiday but my roof has been leaking badly, i mean real bad. I called 123 again at 0410pm, they said no update. Come on guys, it is not latency or packet loss issie where i can wait. The water would damage the ceiling duh!

Later at 0430pm i reported in Maxis chat, you know how they would reply. No output.

Do you guys happen to know how can i get this escalated to higher management of Maxis?

Regards.

Yeah, I have the same thought. The thing is, why can't they call back the contractor to fix the issue? I made the report to ask them to do so. I don't have his no or i prefer to call by myself.

I just reported to MCMC. I wonder if i fix the roof myself, can it be claimed from Maxis?

Update : I lived chat with them, they couldn't make any promises if i repair the roof and claim back with them.

Updated: Finally, they came to my house to fix the roof ONLY after I reported to MCMC.

To summarize, Maxis doesn't care about their customer's right and they will never until you escalate to MCMC.