Sep 30 2020, 01:00 PM
QUOTE(noobz4ever @ Sep 16 2020, 06:02 PM)
This is a non standard case la, their customer service is trained to handle internet technical n billing issue not your roof leaking due to fiber installation. Get someone to repair the leak first n get official receipt to try claim from maxis.
even standard case they have problem to handle, each CS saying different thing.QUOTE(entiti77 @ Sep 18 2020, 04:56 PM)
Updated: Finally, they came to my house to fix the roof ONLY after I reported to MCMC.
To summarize, Maxis doesn't care about their customer's right and they will never until you escalate to MCMC.
Yup, this is what i do now, i force than open report, mark down and record conversations (google remove this function but my huawei still work), than report to MCMC.To summarize, Maxis doesn't care about their customer's right and they will never until you escalate to MCMC.
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