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Port-in to Celcom and have OTP Issue, Can’t receive OTP messages
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TSWilliamLai24 P
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 Sep 13 2020, 07:06 PM, updated 6y ago
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New Member
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Hi guys,
I have just ported-in to Celcom this morning. After that, I can’t receive any OTP message from all websites i.e. banks and ewallets.
Tried to contact Celcom customer service but the officer said the problem should be with the service providers i.e. banks and ewallets. I’m shocked with the answer given, am I being told to contact every single one of the service providers? That’s crazy!
I have tried to look into ‘Blocked Contacts’ and also tried to switch the Sim Card to another phone but it doesn't resolved the issue. I believe the issue is not with the phone then?
Any one can help me with this issue?
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fireballs
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Sep 13 2020, 07:14 PM
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Re register with your bank. Put same number.
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thankyou
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Sep 13 2020, 07:17 PM
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The MNP DB is not updated yet... Most of the OTP providers are querying "old" DB... it will take time to update... Just like bank bank process the cheque in batches..
This is common for MNP... not specifically to Malaysia...
This post has been edited by thankyou: Sep 13 2020, 07:19 PM
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TSWilliamLai24 P
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Sep 13 2020, 07:58 PM
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New Member
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QUOTE(thankyou @ Sep 13 2020, 07:17 PM) The MNP DB is not updated yet... Most of the OTP providers are querying "old" DB... it will take time to update... Just like bank bank process the cheque in batches.. This is common for MNP... not specifically to Malaysia... So I’ll just have to wait until the DB is being updated lah |
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TSWilliamLai24 P
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Sep 13 2020, 07:58 PM
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New Member
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QUOTE(fireballs @ Sep 13 2020, 07:14 PM) Re register with your bank. Put same number. This will be troublesome 😣 |
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fireballs
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Sep 13 2020, 10:10 PM
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QUOTE(WilliamLai24 @ Sep 13 2020, 07:58 PM) This will be troublesome 😣 Yalo. Just go atm to do. |
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