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 New Tv flickering issue

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kevinlim001
post Sep 7 2020, 05:23 PM

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QUOTE(tony_mw @ Sep 5 2020, 03:48 PM)
Hey guys, just got my Sony X9000h few hours ago and the display started to have a lot of flickering issues. Then I tried to remove all hdmi cables and power plug.

After a few mins, I plugged all cables back and it back to normal. After running the Netflix for around 10mins, the flickering issue is back again... I did a factory reset right after but the flickering doesn’t go away this time.

Was intended to contact Sony customer service but sadly they are not operating on weekend. Meanwhile, I’ve contacted the seller but no reply from him yet. Any pioneer here has a better advise that can fix such problem?

[attachmentid=10575362]
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Many thanks
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looks very much like faulty unit. I had bought a PS4 earlier, the unit out of box giving me trouble, all game i played will crash after certain duration of time. Factory reset la, update la, reinstall la, i tried everything at my will to solve it. At the end send back to shop, they give me a 1 to 1 exchange. After that the game crashing incident never happen again. Sony now is no longer the premium brand like how it used to be. Even the display panel on your tv, Sony doesnt make them.

Try to check with the shop and see if they allow you to do 1 to 1 since its fairly new. You also can check their website for the cases where they will endorse 1 to 1 exchange
kevinlim001
post Sep 7 2020, 07:54 PM

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QUOTE(tony_mw @ Sep 7 2020, 07:35 PM)
Oh yea, speaking of Sony something can share here about them after I spoke with their customer support. Their customer support mentioned Sony warranty will only and can be perform parts repair claim instead of 1-1 exchange. So that 1-1 exchange they ask me to deal with the dealer and it’s non of their business 🤣 but thank god my PS4 has no issue like your previous unit. Mind to share which shop that willing to perform exchange for you? At least we know what shop is willing to help their customer out🙏🏻
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i bought my unit from Sony Center Sutera Mall, Johor.

I do get a disclaimer from sony store website
https://store.sony.com.my/pages/terms-conditions

QUOTE
Unless Customer notifies Sony to the contrary by email, telephone or facsimile transmission within seven (7) days of delivery and such notification is confirmed in writing within seven (7) days of the notification, the Products shall be conclusively deemed to have been accepted by Customer as being in good condition and in accordance with the Contract. Subject to the Customer's statutory rights, Sony will not entertain any request to return or exchange Products. In the case of defective Products under warranty which fall within the ambit of Section 9 below, Sony reserves the right, at its sole discretion, to repair such defective Products in lieu of replacing the same with equivalent products.


But i think is mostly applicable for sony store purchases only.

This post has been edited by kevinlim001: Sep 7 2020, 07:57 PM

 

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