I order an item 1 month also not yet arrived. Seller also unable to contact the delivery guy ( 3rd party delivery)

How I do request for cancellation and refund? I could not cancel from the order item page as it is already in shipped status. And the lazada chat bot doesn’t seem to help much

Go to the chatbot and type live chat
Only on workdays

Tell chatbot "talk to human" or variation of that.

If not delivered by a certain date Lazada will auto cancel. Or you can call their line to talk to a human who can initiate the cancellation immediately. The so-called Live Chat is just a robot giving canned replies.

TS chat with the AI er? That AI forever rubbish.

in shopee, buyer can request refund if item didnt arrive before the deadline.

i assume should be the same for lazada?

This is true. Tk testing ke dorg.

LZD would auto-cancel or allow the buyer to do so, albeit rarer.

Yeap, sometime i wish can just straight talk to a human even when calling bank have to go through 10 mins of automated messages.

Lazada not like Shopee, Lazada live chat you get a bot which tell you go holan one.

For both Lazada and Shopee you cannot cancel when the item is in transit but you can cancel if the item has not reached by the latest date it is supposed to arrive.

Before the item is packed you can cancel in Lazada or Shopee. For Shopee the seller can revoke your cancellation but for Lazada they cannot.

Email, you will be lucky to get a reply. Just pick up the phone and call.

lazada so bad, i would choose shopee now.
at least their CS walk the talk (for past experience).

seller x kasi muka he revoke.
i tercabar press9 email n shoot back shopee. i win refund full.
later item pos come also zzzz. i donate others


email is solid evident to bring up court

yes we stick 2shoppe

dont cibai me, what's their phone number?

Email ? Ko pelan pelan tunggu reply ya.

Seriously I dont understand why the CS of both suck so much.

If you have dispute with seller and neither side can prove their case, Lazada is more likely to side buyer while Shopee is more likely to side seller.

True. What I don't like about Shopee is that if you cancel before the item is packed it allows seller cancel your cancellation. This never happened to me with Lazada.

This means that Shopee sellers have no incentive to pack your item and send out promptly. Once I cancelled an item because the seller took no action after 2 working days. Within the next hour the seller uncancelled it and changed the status to packed.


This post has been edited by kluseng: Aug 25 2020, 11:30 AM

Lazada doesn't list their support telephone number/email anymore. I think they are trying to push everything to their automated chat bot first.

AirAsia is another company with no telephone number/email. Their only call centre is for their Indian customers.