For both Lazada and Shopee you cannot cancel when the item is in transit but you can cancel if the item has not reached by the latest date it is supposed to arrive.

Before the item is packed you can cancel in Lazada or Shopee. For Shopee the seller can revoke your cancellation but for Lazada they cannot.

Email, you will be lucky to get a reply. Just pick up the phone and call.

True. What I don't like about Shopee is that if you cancel before the item is packed it allows seller cancel your cancellation. This never happened to me with Lazada.

This means that Shopee sellers have no incentive to pack your item and send out promptly. Once I cancelled an item because the seller took no action after 2 working days. Within the next hour the seller uncancelled it and changed the status to packed.


This post has been edited by kluseng: Aug 25 2020, 11:30 AM