I'm using post paid DIGI, last time i received call from them asking me to pay the bill ... it's from the robot too... quite scary...
i was like.. "Hello ..." then the voice will keep talking ...

is digi website down ? i can access it now

ok, just now i was trying for few times not able to load the digi site but now it can.
thanks.

hey, i'm using digi post paid optimum package also it's RM20.00 access fee per month. how to get the 10 bucks off ? auto debit ? as in auto payment using credit card ?? which bank it offer ? can give more details ? thanks. becoz i can't use till RM75 for the access fees rebate 100%. i'm paying 20bucks every month.

Really any link to the digi website that saying auto payment will get discount for 10 bucks rebate ? can signup the service online via OCS ?

What bout apply thru online DIGI website can ?
it's cop for DIGI use ? what's the meaning ?
Btw the phone line is my dad's name can it be done ?

alright will ring them up. coz fill in web is definitely easier than going to the digi center. save alot of time and trouble.

then do you know it's still the same as the current package where above RM50 will discount half of the access fees where above RM75 will get 100% discount of the access fee ? thanks.

This post has been edited by saimatkong: Jun 12 2007, 09:43 AM

No, existing customer can get the RM10 rebate by using credit card auto payment that's good for me

anyone got the sms to redeem for the 988 & Digi party on 21 at bukit jalil ?

DIGI is upgrading ...
Can't SMS sigh

Yalar... damn teruk. At least put it on website or sms to all the users right ?
I called the DIGI customer line ma. then once it's connected it got the message say it's upgrading that sms can't be use for 4~ hours ...

now can d...

Digi is not always the smarter choice.
I was pissed when i called the customer service. He made me waited for more than half and hour.
Every question I asked him, he will just ask me to hold the line and made me waited for more than 15mins.
What kind of service can that be ? Aren't they are supposed to know all the details instead of keep going to ask around ?

I asked the e-Billing for the Personalization. I just want to know is it chargeable for the
"Receive My Bill via E-mail"
"Receive My Bill Notification via SMS"
"Payment Due Notification"

He can't answer that at all ?

I told him to cancel the itemize billing but why I still see it in the OCS ?

I really wanted to record down and show everyone how they respond.

Thanks but they are just so unprofessional... keep asking the customer wait and go around asking their upline or other colleague ?

I asked bout this not only payment due notification... can you confirm this as well ?

"Receive My Bill via E-mail"
"Receive My Bill Notification via SMS"
"Payment Due Notification"

And btw what's the "Receive My Bill Notification via SMS" for ?
Meaning when u got bill that time they will inform you that your bill is available ?
Anyway
"Receive My Bill Notification via SMS"
"Payment Due Notification"
is already ticked as default but i did not receive any sms from them.

Thanks.

Hey, thanks for your effort.
And one more thing is ... I called twice to cancel my itemize billing and it's still showing in my OCS...
What can i do ??

of coz physical ler ... i'm talking about the itemize billing in the OCS where it's under features that you can subscribed and mine is subscribe previously and now i already called to cancel twice but it's still not removed from there.

yes of coz I did few days ago and I got the reply but i still see the itemized billing under the subscribed featured. anyway i got this to support me if they are charging me next month.

Comments
: I have called two times to Customer Care to cancel my Itemized Billing but it's still showing in my OCS.
Reply
: Dear Mr. XXX, Thank you for your email. With regards to your enquiry, please be informed that the Itemised Billing service has been deactivated for your account effective 18th August 2007. Kindly be assured that you are still able to view your bills (including itemised call details and charges) via the e-billing system which is available in Digi's OCS. If you have further enquiries, please do not hesitate to email us or contact our Customer Service at 0162211800. It is good to have you as a Digi customer. Have a nice day. To help us serve you better, please participate in our customer feedback survey.


Thank you for choosing DiGi.

Warmest Regards,
Andrea
DiGi Customer Service

This post has been edited by saimatkong: Aug 21 2007, 06:32 PM

Thanks
So who already did the survey ?
I personally havent

cheaper call rate ma. still can sign for the one plan 13sen
if u call alot then it's benefit for u
check it out lo

continue discuss about happy here http://forum.lowyat.net/topic/586224/+600

i didn't know the mcd offer in ocs could make me sms to 7 non digi number s2pid me. so now i wont send to digi number or fnf using ocs just send to other number than digi. if want to send to digi just use ur phone!