to update since someone point me to this thread.

just got my TNG unblocked couple hours ago

reason blocked was because i reloaded over RM15k into TNG..then move to G0+..and withdraw all RM15k within same day.

called care line and say will email me to find out more.

in email, asked me to provide error screenshot , which i promptly provided.

then 2nd email few days later asking for cc statement (after i called again to follow up) to ensure the name is the same as my TNG account. which i promptly provided as well. all these occurred early last wk.

so this morning got my account unblocked and i can top up indeed.

so i have sent an email asking them what actually happened and why i was blocked.

will give them 24 hours to come back and let me know what i have done wrong. since i believe all my action was within their clause/rules/agreement. after 24 hours i will re-send the email again.

they did mentioned something like :
note the bolded portion..which piqued my interest as they did NOT say what i did wrong...thus my email asking for clarification.

If you reload using FPX or Debit card, I don't think there will be any problem, no matter how big the amount and/or how fast your withdraw.

While reload from credit card then cashout to bank is entirely a different matter.  ALL banks forbid cashout from Credit to bank accounts, what you did circumvents such control.  It is currently an industry loophole while TNG and other e-wallet are making efforts to close the gap.  I personally believe sooner and later BNM will step in and forbid Credit Card reload into e-wallet

Let's revisit this post 2 years later and see whether BNM has done it or not.  We will see

BTW, in other more mature e-wallet markets, Credit Card is already forbidden to be used as reload channel into wallet.  I may not be next BNM governer but does know e-wallet business in other countries a bit more.

Moreover, e-wallet needs data from consumer

Cards wave, fast and reliable plus no data required from us

Sometimes at certain malls the cashier zone is a dead zone, no signal at all

Just to clarify

The data I am referring to, is mobile internet data (ie. 3G, 4G LTE signal)

Conditional is not a full license or approved but a testing rollout or real life POC in order for the them to fulfill the criteria for TnG for future application towards a DAX license

But based on GO+ high likely will gain DAX with CiMB JV but GO+ will be scrapped out soon to replace with another feature soon once DAX license in place

but if trigger otp should still be online right.

i think the issue is only those who save the card

did you do withdrawal from Go+?

if yes, what amount and frequency?

and how many days apart from reloading using cc?

the blocking is probably from the previous cc reload(s)

then your 5k withdrawal triggered it

your Go+ still not reach max 9.5k right.
seem weird.

contact cs lor

cs wont know the actual reason upfront for the blocking. they will need to do internal checking to find out (since i guess CS wont know the exact threshold and blocking policies)
like my case, i couldnt Cash-In to Go+ after topping up funds from debit/prepaid card + pins. after checking, they asked for supporting documents for specific CC cards (masked number ??????xxxxxx????) whereby cc reloads happened BEFORE blocking enforced

Tried topping up by myself. They won't notify you. Just gotta keep trying.

Since 10 May. Submitted full document on the same day.

so far from what we learn,

the system algo seem to be based on these criterias:

1) period between last cc reload/reload pin and withdrawal. (withdraw within 7 days after last reload)
2) frequency of withdrawal (withdraw every few days)
3) amount of withdrawal (1 shot max withdraw 9.5k)

thats all we know for now.

yup..
seem fulfill any 1 will leads to triggering the algo and hence block cc reload
mind share your last reload date using cc/reload pin, withdraw date, frequency and amount to help us understand more

Haha...mayb lo..just cannot "Wash" money from cc lo... just do normal spending then.
I never want to surrender my cc statements for them. lol. but my cc reload is unblock. I did not contact them or send in any documents.... weird.

My last withdrawal on 17 May, found out cannot reload with CC and put fund via ewallet on 21 May. Today try reload with CC suddenly can go tru, but still cannot put money in Go+ via ewallet option. I never contact CS nor provide any cc statement to them.