QUOTE(sjz @ Apr 21 2021, 06:49 PM)
Support your action.
Do keep us updated on their reply, do email them urge them to reply with clear clarification.
Tng should make an express clause stating what is the definition of so called INSTANT withdrawal.
Anyway,
they have the rights to suspend account and user have the
rights to seek clarification and report to BNM if the clarification is unacceptable.
everyone have rights and we did not undermine each others' rights.
We live in a country of law and order, everything must be according to law and clause.
yes, it can be avoided by clearly defining INSTANT. But then even if you avoided the INSTANT part, repeating it for xxx times in a matter of weeks/months can also be considered as suspicious too. It's a hassle to list out all possibilities

So, they can always hide under a general clause of "We reserved the rights to suspend anyone"
QUOTE(tigerjkt @ Apr 21 2021, 09:05 PM)
If you reload using FPX or Debit card, I don't think there will be any problem, no matter how big the amount and/or how fast your withdraw.
While reload from credit card then cashout to bank is entirely a different matter. ALL banks forbid cashout from Credit to bank accounts, what you did circumvents such control. It is currently an industry loophole while TNG and other e-wallet are making efforts to close the gap. I personally believe sooner and later BNM will step in and forbid Credit Card reload into e-wallet
it can be avoided by separating funds inside the wallets to two categories (or more), those from "reload from credit card" category will not be allowed to withdraw/cash out. It's as simple as that and should be pretty easy to implement, anyone wants to guess why none of them did it yet