thanks guys for all the useful (and some useless) inputs.
some of you wondered (and even blamed me as the "lazy landlord") on how have I neglected the fact that my tenant raked up the electricity bill outstanding up to RM30k.
the tenant has been with me for almost 4 years, running the place as a
mamak. all payments were made swiftly and cleared without any issues during the entire tenure save for the period beginning from November 2019 - they started to fall behind on everything.
the account for supply is registered under my name because i want to monitor their usage. there were actually several occasions that I texted my tenant to remind them to pay the outstanding because I received notifications from TNB's smart phone application that TNB is going to terminate/suspend the supply but surprisingly enough, TNB never seems to carry out the termination/suspension.
it was partly my fault for going easy on the tenant (considering the fact that they have been a good paymaster) when they told me they were facing financial predicaments but when I started to realize something was amiss, i figured that I have to be "pro-active".
i emailed TNB, called them and even went up to their outlet to inquire why there was no termination/suspension (at the time, the outstanding was around RM20k) and TNB gave me the standard reply of "will lodge an official report for you". weeks passed and still nothing happened.
i even received a call one afternoon from TNB's technician claiming that he was there but the place was closed - feeling suspicious, I had my dad went over, the place was open but no one from TNB was seen present - that's when i suspected that TNB's people actually
DID went to the place and threatened to terminate/suspend the supply but was somehow
persuaded not to.
the tenant officially vacated during the CMCO period and the supply was terminated/suspended almost immediately.
i brought up the entire matter with the chronology to TNB and as usual, they don't care - their reply suggests that i should take care of my own property and they conveniently ignored the fact that i expressly requested for the supply to be terminated/suspended and implied that TNB does not "work for me".
so that's that.
Possible reason why tnb did not terminate supply during 1st visit ...
Tenant made some part payment of the bill and 'undertake' to settle balance by the agreed date.
Since bal payment not received, tnb proceed to terminate during cmco.
That is their approach as some people are genuinely facing cashflow problem. My old co have the same problem and settle the outstanding in 3 installment. They give the benefit of doubt to the tenant.