The tenant did not make any payment to TNB because no payment record showed up in the TNB's smart phone application OR maybe he did pay but it definitely wasn't to TNB for payment towards the outstanding.

I did check with TNB from time to time in respect of my request to have the supply terminated/suspended and it was confirmed to me that an order to "terminate/suspend" is "in motion" but it was "in motion" for months.

With all the facts that I have, I can only assume that the supply was not terminated/suspended because the TNB technician was persuaded one way or another to "look away" and come another day and when the tenant left, there's basically no more incentives for the TNB technician to not "do his/her job".

So at the end of the day, it felt like I was punished because of someone's failure (deliberately) to carry out their duty.

Such is the sad reality when you only have one company monopolizing the supply of one of the world's greatest resources, energy.