QUOTE(sHawTY @ Apr 14 2024, 09:48 PM)
Digi is becoming outrageous. I tried to transfer one family line to Digi prepaid, and they are asking me to do the following:
1. Pay RM60 to switch the family line to Digi Postpaid 60.
1. Pay another RM60 to switch the same number to Prepaid.
In total, I have to pay RM120 just to downgrade one family line to Prepaid. What's worse is they are not going to refund the RM120 but instead will just offset the next bill.
My monthly bill for five lines doesn't even reach RM100.
What the actual fuck?
Added note: No. I do not have any contract with Digi
I encountered same situation before when I transfer supp line out from my father's account. And I thought this was the normal process.
After left Digi Centre i called Digi hotline and found out transfer supp line to prepaid can be done without the need of converting to postpaid plan first.
Few hours later i went back to that Digi Centre again. The staff that served me was not there, I complained to the store manager, she immediately change my line to prepaid and waive all the charges, no question ask.