I just received SMS about free 1-day 1GB and 60 min local calls. Should I be worried, like auto payable renewal?

Not complaining, but just being cautious. Which part of my post looked like I was complaining?

If it's auto-renewable (without my knowledge) and then chargeable, I don't want to be one of those who's to approach the CSO about "mysterious charges to the account".

I've not done anything to this line lately.

Got it?

This post has been edited by RDoe: Jan 11 2022, 11:32 AM

Oh, didn't realize the Community forum is gone!

Only left with this, not sure how helpful it can be. https://help.digi.com.my/en/support/home

I remember Digi prepaid has eSIM too. I'd go directly to a Digi Center.

Back when I'd to change my SIM card (can't remember it's to get a 4G or nano one), a dealer shop told me they don't do for prepaid...

Got forced to change to NEXT, are we still allowed to share credit balance out to other Digi lines?

Is MyDigi app down? Reinstalled but still got error message.

This post has been edited by RDoe: Jul 13 2022, 02:51 PM

OK now.

It's an error message with some numbers. Should have noted it down next time, so I'd know exactly what's happening.

Thanks for helping to check, though.

Just to confirm...

You ARE roaming but CS said you're not? And you're trying to data roam but can't?

Which country are you in? Which network are you hooked on?

Rather then thinking there's something wrong with the SIM card, I'd think that you wouldn't have been able to even get a roaming network if the SIM card's spoiled. I'd then lean towards the line's restriction/s (depending on the type of plan perhaps?) or line settings.

But ya, if you thinking there's something wrong with the SIM card then get it replaced, and while you're there at Digi Center, perhaps get the CS to help check your line's settings and restrictions (if any) as well.

Just a thought, good luck.

Turn on International Roaming, and keep Mobile Data Roaming OFF.

Yup, happened to one of my lines too. Still wondering how it happened, though noticed that it's not auto-renewable...

So that means they've no intention to refund but instead do this...?

I don't think you can change to DiGi Prepaid New Best v1 because it's a very old plan. They'll tell you that it's not available anymore.

I just noticed another line with SMS to opt out by 24 August, and valid for 7 days which is yesterday so it's too late to see if it's activated. I can't remember the last credit balance too.

Will Digi automatically credit back to balance or do I have to send them a note?

Oh, all that hassle because of such a tactic! 😡

Oh, can't find one. Does that mean it didn't happen in the end?

Thank you for this!

The line has been in the phone and turned on, just that it's a spare phone so I haven't been looking at it until this morning.

Maybe I'll write to them and ask. Strange that the previous case they didn't even bother to explain what actually happened.

Right from my Digi New Best v1, Best has never had 90 days. It's only Live and if I'm not wrong, Live had an old name/plan which had 90 days as well...

To switch our Prepaid to eSIM, do we have to do it only at the main Digi Stores, or can we also do it at "Digi Store Express" outlets? Anyone succeeded in doing it at a Digi Store Express?

I'm thinking of switching 2 Prepaid lines for my iPads.

This post has been edited by RDoe: Sep 7 2022, 06:12 PM

iPads have only 1 physical SIM slot, and with eSIM, what I understand is that you can only use 1 at a time. Thus you've to choose whether you want to run the physical SIM's line, or the eSIM's line at any one time.

I just got one last week on my Digi Prepaid Best 2017 MNP