Tried mydigi can't login, tried helpline kick me out once I use 4, 2 option.
Digi Fans Club & Enquiries V18, Let's Inspire
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 Oct 27 2021, 12:29 PM
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#21
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Senior Member
1,779 posts Joined: Jan 2019 
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Oct 27 2021, 08:11 PM
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#22
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Senior Member
1,779 posts Joined: Jan 2019
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QUOTE(annoymous1234 @ Oct 27 2021, 08:08 PM) My top up is still not in. Digi twitter not replying my message. Is there other way to contact them? Besides calling Mydigi on livechat wait 1 hr. And the queue goes up and down. My queue actually went up twice.  This post has been edited by KopiChia: Oct 27 2021, 08:12 PM |
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Oct 27 2021, 08:15 PM
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#23
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Senior Member
1,779 posts Joined: Jan 2019
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Whole day tried contact digi I didn't manage to get through until evening waiting on the livechat queue for an hr. My missing credit case was closed. I ask them they claim they found my missing credits and return WTF. Now I force them reopen new case.
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Oct 28 2021, 01:10 AM
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#24
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Senior Member
1,779 posts Joined: Jan 2019
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My issue is resolve. I did complain to skmm about my issue.
Anyway I receive random crap again through sms. I think I lost my credits due to this sms. Now I received same sms I got back my credits.  This post has been edited by KopiChia: Oct 28 2021, 01:20 AM |
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Oct 28 2021, 11:48 AM
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#25
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Senior Member
1,779 posts Joined: Jan 2019
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QUOTE(RDoe @ Oct 28 2021, 10:52 AM) I also got that kind of messages on one line. What's that about, need to contact CSO to resolve? My is my credit went bye2 after I receive such msg After I complain and got them to open 2 case file first one they close without fixing my issue. I receive same msg again and my credits return. If yours is postpaid I doubt you kena same issue if its prepaid check your balance credit see if any missing. This post has been edited by KopiChia: Oct 28 2021, 11:48 AM RDoe liked this post
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Oct 28 2021, 02:11 PM
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#26
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Senior Member
1,779 posts Joined: Jan 2019
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QUOTE(Oltromen Ripot @ Oct 28 2021, 01:45 PM) My offline Infinite 150 line now gets 999GB instead of ∞. 1tb is support to be a soft cap some said I don't know why it's now there.My online infinite line with usage also totalled to 999GB.  Same with my daily unlimited rm1 cap at 3mb line now has a 60gb cap.  |
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Oct 28 2021, 02:25 PM
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#27
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Senior Member
1,779 posts Joined: Jan 2019
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QUOTE(Oltromen Ripot @ Oct 28 2021, 02:23 PM) the understanding before is, the system need a number to be entered, so they put in max just to satisfy input field constraint. and subscribers testified that they can call in to reset the entitlement. Yes old cap shows NaN. But what can we do? They will claim they updated our agreement etc.now, not so sure, with Postpaid 150 being bandied around. after few months, probably even live agents from years before already get replaced and the new agents will always deny about resetting quota when asked for, as they only know of Postpaid 150 and not Infinite 150. (somebody posted few pages back of NaN - Not A number) |
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Oct 28 2021, 05:48 PM
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#28
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Senior Member
1,779 posts Joined: Jan 2019
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QUOTE(maxsteel @ Oct 28 2021, 05:42 PM) Still have problem for data connection. Time to report to SKMM. Go ahead my issue missing credit is now resolve. But I did tell live chat I complained my issue to mcmc. I closed my mcmc complain this morning.   This post has been edited by KopiChia: Oct 28 2021, 05:49 PM |
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Oct 28 2021, 05:56 PM
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#29
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Senior Member
1,779 posts Joined: Jan 2019
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QUOTE(azhar75 @ Oct 28 2021, 10:01 AM) The DiGi-Axiata collaboration on 5G is pointless now...LOL... Where you located Penang generally hard to get that speed. This is my speed for digi infinite 150 at Ayer Itam, Pg #5G_is_fake  |
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Oct 30 2021, 12:32 AM
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#30
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Senior Member
1,779 posts Joined: Jan 2019
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QUOTE(RDoe @ Oct 29 2021, 07:37 PM) Just realized that I’ve been receiving SMS for the past 4 days from 2901 which looks like the culprit with the daily RM0.01 credit deduction. You can try ask livechat about it. Not sure what's with digi these days.You received 1.00 MB C_QTU_FOC_400_0, exp xx/10/2021, maximum limit reached. Anyone knows what's this? I recently switched this SIM card from an iPhone to a Samsung phone, not sure if it's anything to do with that. RDoe liked this post
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Oct 30 2021, 12:54 PM
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#31
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Senior Member
1,779 posts Joined: Jan 2019
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Looks like support is down again. Can't get through helpline or even livechat. I just realised I no longer have volte
Oh well I will try again later or tomorrow. |
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Oct 30 2021, 02:23 PM
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#32
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Senior Member
1,779 posts Joined: Jan 2019
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QUOTE(PJng @ Oct 30 2021, 01:42 PM) My VoLTE on this few day sometime will off itself Thanks man it return. I only noticed it went mia because I was calling someone and noticed my 4G went to H.I just on flight mode, off back VoLTE is back  |
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Nov 1 2021, 01:46 AM
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#33
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Senior Member
1,779 posts Joined: Jan 2019
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QUOTE(RallyNight @ Nov 1 2021, 12:13 AM) I got this too, all my data gone. After received something similar to this sms digi ate all my credits frm prepaid line after complains receive another same junk sms and my credits return. I yesterday receive same code again so far most of my credits still there.... Not sure what is happening with them.I still have 6days but everything left this code Exactly the same. |
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Nov 1 2021, 01:50 AM
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#34
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Senior Member
1,779 posts Joined: Jan 2019
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Mydigi app is back to normal I guess prepaid unlimited rm1 is showing unlimited and infinite 150 is showing infinite again
 But digi still sending junk random sms to me. This post has been edited by KopiChia: Nov 1 2021, 01:51 AM |
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