Does anyone have Allo customer service number for overseas calling?

Allo customer service is really bad. I guess that's where they perform cost cutting to provide cheap rates.

So Allo sent this technician, who said that he wasn't able to get laser signal at MDF after he spent 2 hours. He suggested to replace some fibre cable and he said he could do it for RM100-RM150. This didn't seem believable to me because Unifi works fine on the same fibre cable. The PON light is solid green on the modem, when it's connected. If the signal had an issue, it should have been red.

I pushed back a bit. And the technician simply replied that I should ask the building management to look at it. The building management said that the technician needs to be present so that they can see the issue. The technician kept dodging me and missing appointments after I told him that. Then when he finally came again after missing 3 appointments, when I told him that I am going to get the building technician to help, he just told me that there's no need. And miraculously, this time the signal has no issues and he was able to get it installed in less than 30 minutes.

So what do you think? It seems like this technician was trying to scam me to get that money. While Allo believed the technician and kept telling me I need to ask the building management to fix the issue first before they send a technician, even though I had already told them that the management told me the technician has to come first before they "fix" the supposed "issue".

Moved to new place. Previous tenant had Unifi. But previous tenant left his router and modem at place. I turned on the modem and was getting green PON light, which from what I read, means it can get signal on the fibre which should at least mean fibre cable is fine. But technician said he can't get signal from my room at MDF, and fibre cable have issue.

It's installed finally now. 10 days after I applied. Speed is also good. Although I am confused. Speedtest show close to 200Mbps. But I signed up for 100Mbps. Is Allo trying increasing speed cap when it detects that I am doing speed test? Because download speed when actually downloading files seem to be 100Mbps.

This post has been edited by Krimson: Aug 27 2025, 01:01 AM