Do not feel so happy. Better double check the case number as they gave me a case number after I called in. Then, they close that case and raise another ticket without telling me about it. Later on I found out, they cherry picked the issues and only acknowledge the issue that they manage to fix and close the new case.

Normally, as a consumer we don't bother to check the details but the the moment I saw a case number that I cannot recall, I feel something is not right. Until now, they still taichi with my issues.