TLDR :
>Elderly mom has one extra phone which she subscribed to a 2 year plan
>Forgot 2 year plan expired
>I called on April just to inquire how to extend but was not told when it expires
>Phone remains off for a few more weeks , Opened Phone again to a message saying that I must visit a Blue Cube store by 7th May (It's mco though)
>Calls Celcom to ask them if anything they can do
>They Say No

Sadface.jpg

Just wanna share what happened and a PSA to everyone





This post has been edited by xUngrateful: May 14 2020, 08:11 PM

Just complaint to mcmc

Did a complain just now , fingers crossed they would help

MCMC can't do anything because the rules were set by them

Later Telco CS just close the case & says it's resolved...
Typical useless lazy bum CS... Now even worse during CMCO period...

No point crying over spilled milk .....

Most telco will no longer reactivate terminated prepaid numbers ... its a MCMC directive to all telco about 2 years ago ...

Such a pity this lesson costs you rm600 but even you makes a complain for 600 times you will not get anything .... the SOP is if a prepaid number is terminated then the balance is forfeit ... if still in grace period then just reload and carry on but this most probably be way past grace period ....

No matter whichever telco, they do exactly the same thing .... once number is terminated then the balance forfeits ...

Hmmm .....

at lease umobile & maxis can. T & C may apply

Regardless, i guess I'll go the whole mile and see if this is possible to be disputed


Any tips?

Im a bit confused, expired meaning still can receive call/sms but just cannot make call/sms is it? aka grace period? in that case just reload cannot meh?

If expired as in cannot even receive call/sms that means amount inside will be gone case already right? Why still need to go blue cube?

so good...

i kena before Digi cannot get back

Active period is when you can still make call. When active period over. Grace period is from when not active to termination date. After terminate gone already lo. Maxis/Hotlink grace period is 3 months. Then even after termination, still can manually ask to reactivate 3 times. Don't know about Celcom.

Most importantly, if the number haven't been recycled, you can still try to activate it. Just plead humanity for the elderly mother.

If you're managing more than one prepaid SIM, always set yourself reminders as various deadlines approach. What's the point of having a smartphone when you don't make full use of its features?

Should of reloaded but phone was off hence didn't really see the message

They did offer to "try" and get the number back, however they said they would not give the credit back

after sometime they will send the cheque to you. mine after 1 year tho. i dont even know celcom hutang me lol.

edited: prepaid i dont know la.

This post has been edited by budi1413: May 15 2020, 03:54 PM

If Celcom prepaid , you’re given another 10 days to top up .
But must top up RM30 to get the line unbarred.

50 days grace period + 10 days reinstate period 'no service/sim card registration fail' @ celcom center blue cube in persons.

same. kena with celcom younger days. got rm80 inside... haizzz...

its your fault why complaint to MCMC?

There is a message tell you validity expired to reload. Then also informed you termination but you didnt take action.

Terminated you blame telco.

Usually once terminated hard to get back the number unless they offer you to convert to postpaid for a certain month to maintain after that period you can change to prepaid.

get back number easier than get back credit.

It depend on which telco, every telco have different policies.

which telco returns prepaid credit after termination of number?

Whoa ts must be break of heart... 600+ gone can reclaim or not ?

This post has been edited by destiny017: May 26 2020, 03:26 PM

90% chance not.

My mom is shattered

This post has been edited by xUngrateful: May 26 2020, 05:19 PM

i finally got a respond after bugging them on call centres and facebook then call to mcmc and chase for progress. Still, it is a month of constant chasing. The promise will give me an explaination of their poor attitude.

after celcom replies you, call to mcmc and ask them to chase for you. Celcom agent avoiding me for weeks, called to mcmc to chase, next day celcom.called me. hope it helps

Thank you!, will do