May 15 2020, 06:30 AM
QUOTE(xUngrateful @ May 14 2020, 08:07 PM)
>Elderly mom has one extra phone which she subscribed to a 2 year plan
>Forgot 2 year plan expired
>I called on April just to inquire how to extend but was not told when it expires
>Phone remains off for a few more weeks , Opened Phone again to a message saying that I must visit a Blue Cube store by 7th May (It's mco though)
>Calls Celcom to ask them if anything they can do
>They Say No
........
No point crying over spilled milk ..... >Forgot 2 year plan expired
>I called on April just to inquire how to extend but was not told when it expires
>Phone remains off for a few more weeks , Opened Phone again to a message saying that I must visit a Blue Cube store by 7th May (It's mco though)
>Calls Celcom to ask them if anything they can do
>They Say No
........
Most telco will no longer reactivate terminated prepaid numbers ... its a MCMC directive to all telco about 2 years ago ...
Such a pity this lesson costs you rm600 but even you makes a complain for 600 times you will not get anything .... the SOP is if a prepaid number is terminated then the balance is forfeit ... if still in grace period then just reload and carry on but this most probably be way past grace period ....
No matter whichever telco, they do exactly the same thing .... once number is terminated then the balance forfeits ...
Hmmm .....
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