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Chat FoodPanda refuse to refund, What can I do?

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haroldz123
post May 12 2020, 07:23 PM

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QUOTE(Kobian @ May 12 2020, 06:49 PM)
I also kena something like this. Ordered McD meal with 2 sundaes. When rider came, only the meal was delivered. So I emailed their support saying there's missing items.

They replied me that upon investigation they will not be refunding me with the missing items value. So I shot back saying this is a scam as I paid for something but goods not received, and will report them to KPDNKK.

Within 30 minutes their manager called me say sorry and will refund me with voucher.
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This is good solution
SUSDaylight2018
post May 12 2020, 07:27 PM

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QUOTE(y500 @ May 12 2020, 07:18 PM)
show your order history?
» Click to show Spoiler - click again to hide... «

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He dont dare to show
So u already know who is in the wrong wink.gif
notadupe999
post May 12 2020, 07:30 PM

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Check your order. Maybe the app got updated and you didn't realise the settings changed.

That said, had a very bad experience with them a few years back and haven't used them since then. Can't recall exactly what it was, but I still remember not to use their service. biggrin.gif
Archemedia
post May 12 2020, 07:37 PM

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"Confirm Order Details?"

*close eyes*

*Hits yes*
herrkolisch
post May 12 2020, 07:42 PM

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since you've already accused this particular place of bad service, you have to post your order screenshot here. or someone here will most likely direct them to this thread.
gogocan
post May 12 2020, 07:43 PM

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TS wrongly keyed la tu... until now no proof of order.


annoymous1234
post May 12 2020, 07:47 PM

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QUOTE(chanhin @ May 12 2020, 06:36 PM)
Hi guys,

FYI, I am using FoodPanda for awhile, and especially these 2 weeks with higher frequency. And I usually order from the shops within the same famous street with lots of restaurent in Puchong.

I had never encounter any major issues.. Yes.. sometime I found some restaurant had higher failures.. and they will admit and send notification after 2 hours and refund automatically without needing me to do anything. So those restaurant that failed 2 times (I give them chance), I will stop order from them.

On 11 May, my lunch order no issue.. delivered in less than 30 minutes, I was happy. But my dinner... the app keep showing food being prepared for hours and when it reach 1:00 am, e-mail send to me as invoice and charge me...

I already contacted food panda support team and today they saying their system show self pickup and refuse to refund. The reply from Food panda is attached here.

Any suggestion on what action can be taken?

Did others facing similar issues like mine?
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Foodpanda glitch. I encountered one bug, ordered for self pick up, before I pick up the system already said I have already pick up, so I quickly rush to the store. The store said my order disappeared from their order and they thought I cancel it. Anyway they still cook for me.
afieQ
post May 12 2020, 07:50 PM

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I ordered dinner plate n cheezy wedges

The cheese was missing

I got full refund kek
TSchanhin
post May 13 2020, 12:52 AM

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QUOTE(Pikichu @ May 12 2020, 06:45 PM)
If like this is called scam.
If TS got evidence, I will join TS to boycott this restaurant.
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It is not my intention to boycott. I eat there many times and also using FoodPanda with same shop many times.. always okay until 11 May.

QUOTE(elemont @ May 12 2020, 06:47 PM)
TS sendiri clicked self picked up then blame Food Pandan
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How to check?

QUOTE(rainy~days @ May 12 2020, 06:49 PM)
u wait for your dinner until 1am?...
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After 1:30 hours when system still showing preparing food, I knew screw up as experienced it before.. But previous 2 negative experiences, they also refund without needing to do anything. But I was so hungry...

QUOTE(Kobian @ May 12 2020, 06:49 PM)
I also kena something like this. Ordered McD meal with 2 sundaes. When rider came, only the meal was delivered. So I emailed their support saying there's missing items.

They replied me that upon investigation they will not be refunding me with the missing items value. So I shot back saying this is a scam as I paid for something but goods not received, and will report them to KPDNKK.

Within 30 minutes their manager called me say sorry and will refund me with voucher.
*
I found Grab and FoodPanda does not work well with McD... First, the delivery is uncertain... I had experienced more than an hour and later they canceled my order. And even if they work, past experiences need to wait for than 60 minutes. And I found my food was no more warm.
I suspect McD purposely do it as they have their own delivery team. Thus after repeating tested negative results with Grab and FoodPanda, I only use the McD original app. For lunch during MCP, the McD is amazingly fast as it is near to my house... latest 2 orders took less than 10 minutes arrived! I was shocked with the speed.

QUOTE(elemont @ May 12 2020, 06:52 PM)
Just to share, the other day I received wrong order for Burger King. Ordered 2 Whooper sets got something else,  took photo of the item then make a report complain.

Then makan the burgers. Next day received email, so I send the photos to them. Got full refund.

Cukur wrong order. Free Burgers!!!
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I found Burger King in Malaysia not nice at all, not to mention it is most expensive. If I am HQ from US, I will decided to shut the bussiness in Malaysia down as not spoilting its brand. So far I only take Burger king in area where long queue with other restaurants.. So far Burger King almost always no queue... and that's for a reason.


QUOTE(y500 @ May 12 2020, 07:18 PM)
show your order history?

user posted image
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How you retrieve history? I only know how to do with Lazada. How about they modify the database? Too bad I did not screen capture the app as always showing preparing as I did not expect any issues.
TSchanhin
post May 13 2020, 12:56 AM

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QUOTE(Enjoise @ May 12 2020, 07:22 PM)
tats y i prefer pay cash
too bad they took out the option
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Cash troublesome.. some more now MCO worry withdraw cash @ ATM also risky with virus infection.

QUOTE(Daylight2018 @ May 12 2020, 07:27 PM)
He dont dare to show
So u already know who is in the wrong wink.gif
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QUOTE(notadupe999 @ May 12 2020, 07:30 PM)
Check your order. Maybe the app got updated and you didn't realise the settings changed.

That said, had a very bad experience with them a few years back and haven't used them since then. Can't recall exactly what it was, but I still remember not to use their service. biggrin.gif
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How to retrieve the history? The app seems ultra simple with limited options. Please share screen shots on where to click?
hmmhmm
post May 13 2020, 12:58 AM

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you grabfood better. all ordered food are itemized in the system, that in the event of refund, the items will be listed down with checkbox for you to choose which one was not delivered. foodpanda dont have this shit.
a13solut3
post May 13 2020, 01:02 AM

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QUOTE(chanhin @ May 13 2020, 12:52 AM)
It is not my intention to boycott. I eat there many times and also using FoodPanda with same shop many times.. always okay until 11 May.
How to check?
After 1:30 hours when system still showing preparing food, I knew screw up as experienced it before.. But previous 2 negative experiences, they also refund without needing to do anything. But I was so hungry...
I found Grab and FoodPanda does not work well with McD... First, the delivery is uncertain... I had experienced more than an hour and later they canceled my order. And even if they work, past experiences need to wait for than 60 minutes. And I found my food was no more warm.
I suspect McD purposely do it as they have their own delivery team. Thus after repeating tested negative results with Grab and FoodPanda, I only use the McD original app. For lunch during MCP, the McD is amazingly fast as it is near to my house... latest 2 orders took less than 10 minutes arrived! I was shocked with the speed.
I found Burger King in Malaysia not nice at all, not to mention it is most expensive. If I am HQ from US, I will decided to shut the bussiness in Malaysia down as not spoilting its brand. So far I only take Burger king in area where long queue with other restaurants.. So far Burger King almost always no queue... and that's for a reason.
How you retrieve history? I only know how to do with Lazada. How about they modify the database? Too bad I did not screen capture the app as always showing preparing as  I did not expect any issues.
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Your email comes with invoice when completed. That's the dumbest way for you to show proof it's pickup or delivery.

If you didn't know how, chances is you are the one in the wrong because you are ITdiot.

iskull
post May 13 2020, 01:02 AM

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foodpanda has been consistent at least to me. i always get refund back
HafeesFadil
post May 13 2020, 01:05 AM

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Dat that bought kepci and sadly that ayam bau busuk edi.
Report to Foodpanda and 2mrw suddenly kepci call and give 1 bucket as sorry from them. Lol. Oso got 1 time i bought mekdi and offer 2 set and get 1 set. I go report to them. They give me rm20 voucher. Good customer service.
wotvr
post May 13 2020, 01:06 AM

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Just be careful with foodpanda. App is kinda buggy and support ain't that great. Foodpanda rider rather go back to store for missing item. I gave him tips. This was about a year plus ago. I thought they improved. TS should post more details.
lee_lnh
post May 13 2020, 01:08 AM

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foodpanda so far veli good to me orh.
2-3 days get refund alrd.

one time gatal order mcD double fillet large set..
as usual mcD will fuk up order give single fillet
I told foodpanda CS mcD fakap… no further question asked, straight cancel my order and refund 100%. Meal is free smile.gif
TSchanhin
post May 13 2020, 01:40 AM

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QUOTE(Miksar @ May 13 2020, 01:28 AM)
i dun think u could get back your money
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I do not have much expectation on it as MCO already costing me spending a lot on food...

Correct my understanding if wrong... Some formers actually telling there is option to disable delivery? I thought Grab/FoodPanda sure want delivery until home. Else what is the purpose on engaging these services? If can drive to the shops, no point using these services... I can call the shop to prepare in advance. sweat.gif
cr7jyej
post May 13 2020, 03:03 AM

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Never encountered any issues with Foodpanda CS, everytime got problem also dapat refund from then one
notadupe999
post May 13 2020, 03:09 AM

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QUOTE(chanhin @ May 12 2020, 07:56 PM)
Cash troublesome.. some more now MCO worry withdraw cash @ ATM also risky with virus infection.
How to retrieve the history? The app seems ultra simple with limited options. Please share screen shots on where to click?
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On the app, click on the three bars on the top left. Then select "My orders".

Click on the most recent one.
saikia2046
post May 13 2020, 03:10 AM

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May I know if order from food panda is cheaper? Why people order with self pickup option?

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