Jun 3 2020, 07:18 PM
QUOTE(Tina91 @ Jun 2 2020, 11:17 PM)
you mention you've been using it for 1 year + 10 months?
so assume you bought it around 2018.
mine bought 2016 april. secretlab throne v2 green.
that time also no option to choose fabric version.
and if, even the one bought at 2018 also same issue,
then this mean they never even bother to improve their product.
what ever "improvement" they mention is pure BS.
i argue with them in both SC and fb page, how come a chair at that price become like this within a year of usage.
their reply is "owh sorry to hear that, but you can get replacement by paying XXX SGD" , i say NO unless you give me for free, then they goes silent . this really piss me off.
previously got one lowyat member reply something like "oh you should stop complain , just pay up and get the replacement part, and replace the spoil part", and "oh their SC is nice!" ... of course they are nice, they are SELLING you replacement part ! some how that reply that quote me is now gone, good thing that pos realize how shitty that reply is.
this kind of consumer is the exact reason why we still getting rubbish product.
some people just fail to notice they are being duped with an inferior product, which was made to make you pay more.
my chair become something exactly like below, just imagine it is green.
Mine too... 1 year and 10 months or so, it start to crack at part that we don't actually touched/used/in contact. Contacted them, they offered me the same thing, replacement part at XXX SGD to MYR will be this XXX price... they want to sell me 2018 version...so assume you bought it around 2018.
mine bought 2016 april. secretlab throne v2 green.
that time also no option to choose fabric version.
and if, even the one bought at 2018 also same issue,
then this mean they never even bother to improve their product.
what ever "improvement" they mention is pure BS.
i argue with them in both SC and fb page, how come a chair at that price become like this within a year of usage.
their reply is "owh sorry to hear that, but you can get replacement by paying XXX SGD" , i say NO unless you give me for free, then they goes silent . this really piss me off.
previously got one lowyat member reply something like "oh you should stop complain , just pay up and get the replacement part, and replace the spoil part", and "oh their SC is nice!" ... of course they are nice, they are SELLING you replacement part ! some how that reply that quote me is now gone, good thing that pos realize how shitty that reply is.
this kind of consumer is the exact reason why we still getting rubbish product.
some people just fail to notice they are being duped with an inferior product, which was made to make you pay more.
my chair become something exactly like below, just imagine it is green.
Back when i first bought it, i noticed the seams teared ( stitching ) on the seat base, i posted on their FB page and later offered a FREE seatbase at no cost which is really good, they let kept the old one too . Since the seatbase is still basically new, i stiched it back myself ( about a 5 cm wide gap ).... and choose to kept the spare seat i recieved in a box. Years later, when my seatbase start to crack, i tried to use the ' spare new seat base ' one i kept years ago, and noticed the side and the center already shows tiny signs of cracking!
then later my backrest side bolster at first show signs of crack at the lower corner near our waist, and it escalated later. since i lazy to argue again with them, i took it to reupholster, and cost me 200 to replace the side piece, and the center piece, the older seat base ( center )... then few weeks later, the other side of backrest cracked too, it kind of harden then crack... i think.
and i bought a backrest new from FB, replace it then sell it away and get a softweave one. Really don't wanna go through anything PU ever again, be it 2.0, 3.0 , or even 30.0 ver of PU.
Seat base Side bolster ( new spare set ) ( right )
Seat base ( new spare set ) center piece
Back rest ( 1st bought ) side bolster
And then after i replaced the seat base and backrest of the 1st gen, I sold it and bought Softweave . no more PU!
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