We should close this thread since vikingw2k rejected the TS solution it is up the the TS to either reject vikingw2k's or accept it. vikingw2k should not be defaulted in getting the dispute tag on waiting for ad_rv4's decision.

actually there is a very good solution already,skinning by 50/50,then no need to make so much problem here mah...

if refund is quite unfair to the seller too cause we never know who did the damage actually right?

so TS,why dont u just accept the offer?

if u return it back,u need to waste sometime to get urself a new PDA,u bought from viking means that u like it and u need it right?

just change a new housing then everything settle already,u got ur PDA to use which will become 100% perfect condition and seller will solve his problem over here.

stevenlee -  enough, your scenario is entirely different from mine, also we are discussing on my issue. Don't relate this to other issue. We don't need to know how dumb a seller can be by 100%  accepting "Buyer Always Right" kinda unstated rule. We are on the last lap of this thread where we are focusing on suggestion to solve this dispute fairly instead of pointing fingers blaming each other on the earlier pages. Accelerate a little bit more and go around all the pages, understand them clearly IF you plan to catch up with us. Thanks.

vikingw2k..  so far i haven't seen any of your witnesses reply to this thread here, what we see is that they come to this thread and view the photos and sms/pm their comments? hard to convinced us right..

Dude,

I'll guess that you never seen or met Viking2w personally

Don't JUDGE a BOOK by it's COVER..can you see his successful trading lists?? How much?? And only this time maybe he made a mistake..don't ever CALL people a CHEATER unless he's proven GUILTY!..

I've met him and talk to him and he seems to be a very nice seller...how can you expect to get a 2nd HP without any WEAR and TEAR! Now he's willing to share the cost of replacing the HP casing with the buyer..where else you can get a better deal than that?? Im asking you now..

Next time if in doubt of the products quality that you bought online then do COD! If can't do COD then don't do any online DEAL @ all

So if i were the buyer, i would like to take up Viking's offer and SHUT THE HELL UP!

Yes, im asking you the same question. I don't understand because I NEVER SAID BUYER NEED TO SATISFY SELLER, did I?

What I meant was buyer & seller satisfy themselves, not each other. It's a win-win situation where buyer feel satisfied with the product (unless wana behave 'childish' demanding for full refund) & seller also feel satisfied with the given solution (which is to change the casing)

Yes, Mr. stevenlee. I admit I WAS. But now I don't think it's a good solution as it doesn't bring any benefit to myself. Of course I will be angry. But what is going to happen if I just rant & ask for a refund for that?

Let's think practically, imagine those big companies etc like Dell, Nokia etc. When you have a faulty unit received from them & you take back to them, will they refund your money? NO!

There's no point to argue & argue without coming for a solution. Time is precious, so just get it done fast & go ahead.

with the bolded words..lets say when u trying to buy a 2nd hand item..mobile phone...pcs..blabla anything..would u expect the seller tell u how many times it dropped b4? or give u the list which record down all the frequency by how many times the item dropped..repair...etc..? when u buy the 2nd hand items, u will expect it could not last longer rite? if u wan it function properly jus go and get a new 1 with warranty correct? and i dun think seller got such a free time to telling u all these and list down all those rubbish...somemore now the problem is not bcoz of the pda dropped b4..is bcoz the picture posted by seller do not match wat the buyer expected in mind..

and the seller agreed to pay 100% of loses..pls read the previous pages man...jus the TS dun wan to accept the offer..

Bro, I said no REFUND - means MONEY WILL NOT BE RETURNED. But of course warranty applicable & faulty parts must be replaced by seller. Is it fine with you if I buy something from you & ask for full refund just because you said new but i saw a scratch on the thing although it's functioning properly? (example)

Yes,Viking agree to bear the cost. It's just that seller & buyer need to nego further on the percentage. Seller STRICTLY WANTS HIS MONEY BACK. NO OTHER SOLUTION!!! What are you going to say for that?

Let's not waste more time, let me emphasize my proposal to you again.

- You send the phone back to me(you bear the postage of course, you don't claim a company for your petrol charges when returning their products to them right?),

- I'll send it  to Asus Service Centre to change a new housing, I will check whether they need to replace the whole thing or just the top part. If it's just the top part, I will fork out 100%, if it's the whole casing, I will fork out 50%(as I believe that you too should fork out some money as it involved changing the whole thing and you are only claiming the top part). Either way is benificial to you  because  If you were to count dead grass, the Top part scratches is 20% since earlier on you said it looks like 80% Like new, So by right I should only pay 20% of the whole housing and You pay 80% of the balance cost, still I'm generous enough to fork out 50% of the cost of changing the entire casing for you when by right I only need to pay the part that you claimed.

- I'll pickup the phone myself from Asus Service Centre( I'll bear my own transport cost)

- I'll then check the phone, test and make sure everything is ok , upload a few pictures of the top part which they've replaced for you to see clearly the condition of the top part, 

- and finally You either send your courier to pickup from me or you bear my transportation + postage charges for me to send the item back to you (you don't ask a company to send back your claimed products at their cost don't you think so?)

In short,
- You only pay the postage tru and fro.
- I'll pay the 100% cost of changing the top part, and 50% if it involves changing the whole casing.

with the bolded word..viking is agreed to bear all the losses no matter on transportation or changing new casing