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Unifi Connected But No Internet, Please Help.... :(
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 Apr 29 2020, 06:14 AM
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Getting Started
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TM do housecalls on 24/4 after reported same problem.
Suspected fiber optics problem but technician said as DECT phone is working, cable no issue.
Changed wireless router solved problem. Then blindspot at upstairs furthest away from router. Dell Inspiron notebook always show no internet. Tried extender etc but sometimes work and sometimes not work. Finally, solved issue by relocating my Dell from all the switches and wall plugs away say 5 feet(electronic distancing) resolved all problems on connectivity.
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coolman82
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Jan 15 2021, 10:47 PM
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QUOTE(Vannessloh @ Apr 12 2020, 12:00 AM) Hi, is it anyone here are user of Unifi home internet broadband? I have a problem of connection since last few days ago, the light of modem suddenly turned red from yellow. Which mean, I had connected to wifi but no internet. This is not happened to me first time as I was experienced this last year ago too. I had tried to configure the TP-Link router online, changing PPPoe password and reset the parameters again. All this are not work, the internet symbol of modem remain red. My Unifi router is Archer C1200. Also, I had submitted report to Unifi live chat, but they told me have to wait till the end of MCO only can send technician for repairing. Which mean I have to wait till 28 April (and this may extend again!) Can anyone here help or provide some suggestions? Thank you. Hi May I know how u solved this in the end? I encountered this issue too |
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WaCKy-Angel
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Jan 15 2021, 10:48 PM
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QUOTE(coolman82 @ Jan 15 2021, 10:47 PM) Hi May I know how u solved this in the end? I encountered this issue too red light means no connection no matter what u do im sure u cant fix it. just live chat they will send technician next day to check |
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coolman82
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Jan 15 2021, 11:20 PM
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QUOTE(WaCKy-Angel @ Jan 15 2021, 10:48 PM) red light means no connection no matter what u do im sure u cant fix it. just live chat they will send technician next day to check Mine has no red light. My modem and routers light are all working well, can connect to the WiFi but no internet. Have called unifi earlier they reset connection at their end but still same, they even said my connection appear to be fine at their end. |
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WaCKy-Angel
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Jan 15 2021, 11:25 PM
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QUOTE(coolman82 @ Jan 15 2021, 11:20 PM) Mine has no red light. My modem and routers light are all working well, can connect to the WiFi but no internet. Have called unifi earlier they reset connection at their end but still same, they even said my connection appear to be fine at their end. no internet on every devices or certain device? |
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coolman82
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Jan 16 2021, 12:03 AM
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QUOTE(WaCKy-Angel @ Jan 15 2021, 11:25 PM) no internet on every devices or certain device? All devices including desktop pc and laptops |
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sHawTY
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Jan 16 2021, 01:56 AM
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QUOTE(coolman82 @ Jan 16 2021, 12:03 AM) All devices including desktop pc and laptops Have you tried connecting a laptop or a desktop PC directly to the router using an Ethernet cable? |
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coolman82
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Jan 16 2021, 07:53 AM
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QUOTE(sHawTY @ Jan 16 2021, 01:56 AM) Have you tried connecting a laptop or a desktop PC directly to the router using an Ethernet cable? Hi I noticed it shows below msg on the d link page, is it I need to update the dns server manually in d link page myself? Am using TM unifi and if yes what server should I input in order to enable internet connection?  |
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sHawTY
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Jan 16 2021, 12:42 PM
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QUOTE(coolman82 @ Jan 16 2021, 07:53 AM) Am using TM unifi and if yes what server should I input in order to enable internet connection? Primary: 8.8.8.8 Secondary: 8.8.4.4 |
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