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 Change DiGi Wifi Router, looking for assistance

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TSJeevindra P
post Apr 11 2020, 05:19 AM, updated 6y ago

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Hi, I am subscribed to DiGi home fiber and I recently bought a new TP-link Deco M4

I want to replace the existing Wifi router (ZTE ZXHN H198A) with the tp-link.

using default settings I was able to set up the wifi but I am not getting internet access.

I believe there is a communication issue between the Modem(ZTE ZXHN F600) and the tp-link using the default settings (dynamic IP and VLANs)

Can someone help me with this issue? Is there something that I need to change manually during the setup?

Thanks in advance

TSJeevindra P
post Apr 11 2020, 09:57 PM

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QUOTE(dadah @ Apr 11 2020, 01:10 AM)
got put the isp router password properly? U say it is home fiber so i believed it is same like unifi and maxis need router password from installer or isp.
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Yes i guess it is so. I saw there is guide for TM routers. But i couldnt find anything for DG. I am a little noob in these so i am not sure whats the informations i need to fill.
https://www.blacktubi.com/review/tp-link-deco-m4-review/


TSJeevindra P
post Apr 11 2020, 10:00 PM

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QUOTE(fireballs @ Apr 11 2020, 01:22 AM)
existing router connect to your m4. setel.
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haha yes currently I'm in this setup but it just annoys me to see 2 diffs SSID and I need to power the stock router as well. it's okay as a workaround for time being but not for long term use.
TSJeevindra P
post Apr 11 2020, 10:06 PM

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QUOTE(puteraX2020 @ Apr 11 2020, 12:48 AM)
Hello. This is Digi center how can I not help u
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since its weekend, so I thought might as well reach out here in case someone has the solution before contacting them on Monday. smile.gif
TSJeevindra P
post Apr 19 2020, 07:33 AM

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So managed to set it up with help of DiGi support of course.
The process was similar to TM router replacement guide as below

https://www.blacktubi.com/review/tp-link-deco-m4-review/

But PPOE credentials are different (obviously). You will need to contact Digi for this information.
VLAN mode to 'custom' and ID is 1001. VLAN priority 0-7(up to you)

TP-Link Deco M4 is really good.

For those asking about DiGi Home Fibre reliability, surprisingly good. been using for 4 months now.
But got an issue of lost connection from the main box outside the house twice. When we ask them why they said someone disconnected it on purpose. Not sure how true is that but since its a new housing area there is a lot of cabling work going on and other vendors setting up their fibers.

Apart from that 100Mbps works like a charm. thumbup.gif



 

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