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 Need Help: Unifi Internet Connection

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TSthinelephant
post Apr 9 2020, 06:42 PM, updated 6y ago

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Hi abang2 bijak pandai,

I got internet connection problem.

modem: LOS red light blinking

router: power light blinking

can anyone help me what to do?

or at least explain to me what is going on?

thanksss notworthy.gif notworthy.gif notworthy.gif

nuvi
post Apr 9 2020, 06:43 PM

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You have reached unifi helpline. Please stated your problem after the beep

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This post has been edited by nuvi: Apr 9 2020, 06:43 PM
Imp Bron
post Apr 9 2020, 06:43 PM

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Too much watch prawn. ISP block your account
ClericKilla
post Apr 9 2020, 06:44 PM

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There's a problem we have detected. You would need to pay me via Paypal $500 and I'll make sure the problem will go away.
ktek
post Apr 9 2020, 06:44 PM

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QUOTE(thinelephant @ Apr 9 2020, 06:42 PM)
Hi abang2 bijak pandai,

I got internet connection problem.

modem: LOS red light blinking

router: power light blinking

can anyone help me what to do?

or at least explain to me what is going on?

thanksss  notworthy.gif  notworthy.gif  notworthy.gif
*
u wait how long. my one same. just kena paid for replace optic cable 2xx
ur cable is black or white
lawliet88
post Apr 9 2020, 06:46 PM

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been how long,
is either some of the cable (outside) got problem , call em
or
jz casual unifi go ham , within few hours will settle, if not gg call em
ktek
post Apr 9 2020, 06:46 PM

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QUOTE(nuvi @ Apr 9 2020, 06:43 PM)
You have reached unifi helpline. Please stated your problem after the beep
..
*
i tried twts them can make report & send tech come one. same day fixed so nice

QUOTE(Imp Bron @ Apr 9 2020, 06:43 PM)
Too much watch prawn. ISP block your account
*
wont. becos fap u stay at home
TSthinelephant
post Apr 9 2020, 06:46 PM

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QUOTE(ktek @ Apr 9 2020, 06:44 PM)
u wait how long. my one same. just kena paid for replace optic cable 2xx
ur cable is black or white
*
yesterday putus2 then ok

today start 2pm no internet connection

the fiber optic cable is black in colour
brkli
post Apr 9 2020, 06:47 PM

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https://www.freemalaysiatoday.com/category/...-mco-says-mcmc/

nothing you can do.. just live with it.
iZuDeeN
post Apr 9 2020, 06:47 PM

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likely fiber disconnected/putus... GG if putus inside your house.. they cant come in repair.. if outside they will repair
TSthinelephant
post Apr 9 2020, 06:49 PM

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QUOTE(iZuDeeN @ Apr 9 2020, 06:47 PM)
likely fiber disconnected/putus... GG if putus inside your house.. they cant come in repair.. if outside they will repair
*
how can putus

dont touch also can putus?
HarDiE
post Apr 9 2020, 06:51 PM

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QUOTE(thinelephant @ Apr 9 2020, 06:49 PM)
how can putus

dont touch also can putus?
*
mine once putus just bcoz windy day.
hjffgjng
post Apr 9 2020, 06:51 PM

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QUOTE(thinelephant @ Apr 9 2020, 06:49 PM)
how can putus

dont touch also can putus?
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is actuly very nipis glass

mere squirrel could rekt it
Hattori
post Apr 9 2020, 06:53 PM

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QUOTE(thinelephant @ Apr 9 2020, 06:49 PM)
how can putus

dont touch also can putus?
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You see outside your house.
Got monkeys swinging on the cable or not ?
Or rats running on the cable ?
ktek
post Apr 9 2020, 06:58 PM

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QUOTE(thinelephant @ Apr 9 2020, 06:46 PM)
yesterday putus2 then ok

today start 2pm no internet connection

the fiber optic cable is black in colour
*
pls change to white one if tech got bring. i never encounter damage until someone put black one. kena bayar lo sad

QUOTE(iZuDeeN @ Apr 9 2020, 06:47 PM)
likely fiber disconnected/putus... GG if putus inside your house.. they cant come in repair.. if outside they will repair
*
true^

QUOTE(thinelephant @ Apr 9 2020, 06:49 PM)
how can putus
dont touch also can putus?
*
animal

QUOTE(HarDiE @ Apr 9 2020, 06:51 PM)
mine once putus just bcoz windy day.
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rip

QUOTE(Hattori @ Apr 9 2020, 06:53 PM)
You see outside your house.
Got monkeys swinging on the cable or not ?
Or rats running on the cable ?
*
my house got bat one. evidence is they steal neighbour fruits & puik the biji here. then tahi on floor bat affraid white thing so we change to white cable now
TSthinelephant
post Apr 9 2020, 07:20 PM

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is this BLACK vs WHITE cable thingy is a real thing?

what is the difference?
GOPI56
post Apr 9 2020, 07:27 PM

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If the LOS blinking red color means there is no signal coming from the fibre cable. You fibre cable might have been damaged and got disconnected and normally TM technician will replace it and charge you some fees.

During this MCO period, TM technicians are only allowed to work outside your home and not allowed to enter your home. Best of luck to you TS. Hopefully you have backup internet connection.

This post has been edited by GOPI56: Apr 9 2020, 07:27 PM
shotgun
post Apr 9 2020, 07:30 PM

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My router got lightning strike and couldn't send technician to check due to mco. Is a nightmare without Internet at home.
TSthinelephant
post Apr 9 2020, 07:30 PM

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QUOTE(GOPI56 @ Apr 9 2020, 07:27 PM)
If the LOS blinking red color means there is no signal coming from the fibre cable. You fibre cable might have been damaged and got disconnected and normally TM technician will replace it and charge you some fees.

During this MCO period, TM technicians are only allowed to work outside your home and not allowed to enter your home. Best of luck to you TS. Hopefully you have backup internet connection.
*
means whole cable need to be replaced?
limfreelance
post Apr 9 2020, 07:30 PM

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local port got issue..mean your housing area tak boleh pakai
sekian
GOPI56
post Apr 9 2020, 07:48 PM

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QUOTE(thinelephant @ Apr 9 2020, 08:30 PM)
means whole cable need to be replaced?
*
Yes, the whole fibre cable needs to be replaced. Got some charges depending on the length of the fibre cable.
vanhoe0
post Apr 9 2020, 08:07 PM

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Check your wires/cable, last time my cable that connects from the wall socket to the BTU got eaten by Mickey mouse. Had to order from shopee.

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ahpoo
post Apr 9 2020, 08:13 PM

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reenter unifi password in modem/router
JeremyLord
post Apr 9 2020, 08:16 PM

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Hi. Welcome to unifi hotline.

Press 1 for english

Tekan 2 untuk bahasa malaysia

bood
post Oct 23 2020, 12:23 AM

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Problem:
1. LOS red light blinking, no internet.
2. After usually an hour (can be more can be less), LOs no red light blinking, internet ok

3. report 4 times already, 3 different technician came, changed two modems, one router. now using all tm provided device.

4. test with only one laptop connected via cable to router. from 11am till 9pm ok then LOS for an hour, internet gone.

5. after an hour, ok back, then 11pm (usually around this time for the past 3 weeks) LOS aGAIN!

6. all technician said cable ok using their tester.

HELP WTF am i to do?? online classes are overseas so my class is at night. very disruptive. have to switch to data everynight.


Jedi
post Jan 1 2021, 07:02 PM

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After christmas come back I Kena this cb prob. Till now still not resolved. Diao unifi ppl d tmrw better come
funnyTONE
post Jan 1 2021, 07:13 PM

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QUOTE(Jedi @ Jan 1 2021, 07:02 PM)
After christmas come back I Kena this cb prob. Till now still not resolved. Diao unifi ppl d tmrw better come
*
A few of my friends affected says mickey mouse was the culprit. Maybe the cable is partially made of cheese.
Jedi
post Jan 1 2021, 07:23 PM

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QUOTE(funnyTONE @ Jan 1 2021, 07:13 PM)
A few of my friends affected says mickey mouse was the culprit. Maybe the cable is partially made of cheese.
*
If is so why other ktards say tmnet ask house owner pay. Not owner fault a
funnyTONE
post Jan 1 2021, 07:47 PM

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QUOTE(Jedi @ Jan 1 2021, 07:23 PM)
If is so why other ktards say tmnet ask house owner pay. Not owner fault a
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Just sayin you could try have a look at the cables yourself first. It could be something else. Often I hear about unifi slow service, sometimes you better replace it yourself than waiting for a long time to get it fixed.

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