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Samsung Galaxy Z (ALL) Series : Fold5/Flip5, Previous & upcoming new model

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chtan
post Nov 8 2021, 09:53 AM

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QUOTE(Upcarss @ Nov 6 2021, 11:16 PM)
saw shopee seling 3699 for z flip 3. official shopee store still 3999.
any diff in these ?
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You can get it even cheaper with EPP.
chtan
post Nov 9 2021, 08:02 AM

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QUOTE(upcars @ Nov 8 2021, 10:56 PM)
apa tu epp bro ?
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Samsung Employee Purchase Program. Try asking your HR to see if they enroll in this program. If yes then you can purchase all Samsung item with EPP price which normally 15~20% below MSRP. This is how I got my Fold 3 which is 20% cheaper.
You can also get your friend to help with the purchase. So how, I have a feeling that those selling a bit cheaper in Shopee or Lazada are from this program.LOL.

This post has been edited by chtan: Nov 9 2021, 08:05 AM
chtan
post Nov 9 2021, 01:33 PM

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QUOTE(miong93 @ Nov 9 2021, 10:21 AM)
This EPP is only for Samsung employee right ?
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No lar. Any company can join the program.
chtan
post Nov 11 2021, 03:40 PM

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QUOTE(slimguy @ Nov 11 2021, 03:16 PM)
hope they refill the stock when i received the voucher. i wonder how long the voucher last. any expiry date?
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I also awaiting my ROI voucher and even the Care+. Just rang the support up, they said already escalated my issue sad.gif
Don't know what is holding them back, the progress is so slow. Samsung Member app keeps bugging me with how many days are left to enroll in Care+ before expiry.
chtan
post Nov 11 2021, 03:51 PM

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QUOTE(slimguy @ Nov 11 2021, 03:44 PM)
i had send multiple email to samsung and only today receive the code but now stuck at redemption as it reject my claim stated "submission reject due to incomplete evidence".

why cant they trace my purchase through my order ID as i purchase it through Samsung.com

weird.
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Their redemption process is a mess and very slow. Once stuck, you have to wait for another 2~3weeks easily.

chtan
post Nov 11 2021, 03:53 PM

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QUOTE(stormstrider @ Nov 11 2021, 03:48 PM)
What problem you have with Care +....?
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Placed my order on 1st Sept. Got my phone on 29th Oct. and cannot find any place to claim the Care+. The redemption portal cannot select 1st Sept. and Samsung member app doesn't have any option to register with it.
chtan
post Nov 11 2021, 04:06 PM

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QUOTE(stormstrider @ Nov 11 2021, 04:05 PM)
At samsung member app click at get help then click at register care+. You can toggle the month to suit you date of purchase. If cannot then just use the any available month and date.
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Don't have that option to select. Once selected the Care+, it sends me to Samsung online shop doh.gif

This post has been edited by chtan: Nov 11 2021, 04:09 PM
chtan
post Nov 11 2021, 04:10 PM

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QUOTE(stormstrider @ Nov 11 2021, 04:09 PM)
Huhh.. try click at the word that keep reminding you on how many days left for you to register.
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Tried. It just sent me to Samsung online shop.
chtan
post Nov 11 2021, 04:45 PM

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QUOTE(stormstrider @ Nov 11 2021, 04:17 PM)
That's odd. Then might need to go to samsung experience store and let them help you register your free Care+
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Contacted the support, they said already escalated the issue to relevant department awaiting their feedback.
chtan
post Nov 11 2021, 04:46 PM

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QUOTE(Hinges @ Nov 11 2021, 04:35 PM)
This is the same for me. Then when I try to register my product, it says product already registered.

I wonder if it will auto sign-up to care+ because I registered my product? I mean, the website did say within 14days it will show up under Care+. Its only 11 days since I ordered, and 4 days since I received the phone.
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The product already registered is for the normal warranty, not the Care+. For Care+, AFAIK, you need to redeem for it.

This post has been edited by chtan: Nov 11 2021, 04:47 PM
chtan
post Nov 12 2021, 08:09 AM

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QUOTE(SmnLmn @ Nov 11 2021, 04:50 PM)
how to redeem? I redeem my RM500 e voucher d that time, supposed is redeem both together?
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I thought you can check thru. Samsung Member apps. whether you are in or no? My haven't, so I can't comment on this. May others here can help.
chtan
post Nov 12 2021, 08:59 AM

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QUOTE(SmnLmn @ Nov 12 2021, 08:28 AM)
it still showing 26 days left to sign up  bangwall.gif
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My 14days left sweat.gif
chtan
post Nov 12 2021, 12:15 PM

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QUOTE(waveweaver @ Nov 12 2021, 10:27 AM)
At samsung members app... click at the wording 26 days left to sign up. It will bring you to Care+ portal for registeration.
See above.
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Mine, it just send me to Samsung shopping portal.
chtan
post Nov 12 2021, 01:10 PM

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QUOTE(waveweaver @ Nov 12 2021, 12:53 PM)
Try get Live Chat help at samsung support.
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Yup. Already called up the support, they have helped me to escalate the issue. But as always, asked you to wait for an email doh.gif which can take forever.

This post has been edited by chtan: Nov 12 2021, 01:10 PM
chtan
post Nov 12 2021, 02:16 PM

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QUOTE(SmnLmn @ Nov 12 2021, 02:13 PM)
i just went to samsung experience store to pick up by galaxy buds, and ask them, they say usually it will take 2 weeks to show that you are on care+, if dont have then need call for support  bangwall.gif  bangwall.gif
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Guess we just have to wait and see then. What I am afraid of is after expiry you cannot join back the Care+ even though you wanna pay with our money. And you know how delicate this Z Fold 3 inner screen is.

This post has been edited by chtan: Nov 12 2021, 02:17 PM
chtan
post Nov 17 2021, 09:13 PM

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QUOTE(scFoong @ Nov 17 2021, 06:30 PM)
For my case, i received the Fold3 on 23rd Oct, now only got Care+ activated.  shakehead.gif
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Waw, they really take their own time to activate the protection.
chtan
post Nov 23 2021, 11:53 AM

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QUOTE(cky80 @ Nov 23 2021, 08:55 AM)
yes, they intentionally make it difficult to redeem with their internal system broken.  did you give the wrong invoice number? i just screen shot the order ID (i think was MYxx something)
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Just contacting them. They said my ROI is on 3rd batch and will be blasting out on tomorrow onwards doh.gif My was approved on 2rd Sept. have to wait almost a month. This is really ultra slow.
Also, regarding my Care+ registration. It is still in the queue while the member apps keep reminding me I have 2days left to register bruce.gif
chtan
post Nov 23 2021, 02:23 PM

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QUOTE(stormstrider @ Nov 23 2021, 02:17 PM)
What do you mean Care+ still in queue? You should register it yourself. If you have registeration problem i suggest you go to SES and ask them to help you register your Care+ through their SES terminal.
Expiry date for the 3rd and last ROI voucher is 7th Dec 2021.
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I have already logged the issue with them a couple of weeks ago. They said the issue is still in the pipeline. Don't know what is holding them up rclxub.gif
chtan
post Nov 23 2021, 02:55 PM

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QUOTE(waveweaver @ Nov 23 2021, 02:39 PM)
Why not you go and do it yourself at SES as suggested?
You only have two days left to register your free Care+.
Lapse that date you cannot do anything anymore. You cannot buy Care+ even if you want to.

You do know for free Care+ you must register within 30days.
For other who want to buy Care+ must register within 14days from date of the phone purchased.

Anyway all the best to you.
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I am thinking to do so but they promised me even though it lapse, they will still get it done for me. I will keep bugging them tomorrow to see it thru.
chtan
post Nov 23 2021, 05:26 PM

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QUOTE(TongCN @ Nov 23 2021, 03:26 PM)
Crap =.= this samsung really slow

EDIT: Wait? the date
[attachmentid=11044981]
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Yup, I just received this promo this morning as well. Somehow, Samsung messes up big this round. And the date is long expired. Also the voucher attached is for Z Fold3 and Z Flip3. I really don't know which is which now.

user posted image

This post has been edited by chtan: Nov 23 2021, 05:29 PM

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