I think those who got the phone already and check at Samsung Redemption

I have been Samsung's customer since Galaxy S3 and I preordered a new phone every single year and I'm feeling frustrated with the way Samsung's Customer Service handled this.

I was informed that the first batch of the phone was shipped out to customers on Sept 15. I was not included in the first batch even though I submitted the order within 4 min the preorder was opened which is ridiculous. Others who ordered after me have received their phone and customer support can't explain why.

I've lost the excitement of getting the phone, not only Malaysia getting the phone almost 1 month after other countries, but now I'm stuck in this situation and nobody from Samsung is able to assist me 

Hi. Seeking help on Samsung pay.

I’ve registered payment card in the Samsung pay on flip 3.  Works fine..

But the Samsung pay on watch 4 has no record of the payment card I’ve registered on the phone. Both devices are on the same Samsung account.  The watch has requested to bind a new payment card. Have I installed the wrong version? Any gurus here can share some insights? Thanks.

finally...

hey bro. i wanted black/green at first, as it look more sleek and cooler. in the end i missed the boat of buying on online store and everywhere else is just OOS. then i was like, it's okay larh, i am gonna put on cases anyway. so i went with silver. lolz

i also thought the same as you bro. i went to senheng multiple times to try out the colour and in the end, i asked myself, i will also cover the phone with casing, so colour is no longer a consideration factor for me. Where did you bought yours now? expected arrival date?

Find CS on the "not receiving first ROI email" again.

Same answer =.= Escalate to relevant team, cant they really do a proper job ? It's been 1 week since i asking them d

Getting frustrated with Samsung Malaysia again.

I called this morning and they said my order is pending for the courier to pick it up from them.

I called again at 5 pm to ask if it has been picked up by the courier as there are no updates on the order status and I was told that they will only start shipping it starting from tomorrow and it's "batch by batch basis"' so there's no guarantee that they will even ship mine tomorrow. 

After 3 times my ROI submission failed, at last this evening managed to do it right and approved. Now just need to wait and see what Samsung gonna send... gift, parcel or another evoucher that need to be redeem...LOL 

No lar.. need to have the ROI unique code. I got the code long time ago before i even receive the phone.
But it seem one person can get only one ROI voucher even if he/she buy more than one phone in different date and different platform.

You register your interest or not  before you ordered the phone during the pre order period?

Another Samsung campaign start tomorrow. Less value of evoucher but have discount 30% when purchase acessories.

Anybody order Fold3 today no more ROI voucher as yesterday was the last day to register interest then preorder the phone. New promo campaign start today.

U r not alone, bro.

We here still havent received ROI Unique email also

Not only this, but they also did not process the orders in the sequence the orders were made. I made my preorder on Aug 19, 10:04 am, 4 minutes after they opened the preorder and my order still has not been shipped out till now. Others who preorders later than me already have their orders shipped out last week and received their phones. 

I posted some comments on Samsung Malaysia's Facebook page a few days ago to air my dissatisfaction since their customer support was not able to provide any ETA on when my order will be shipped out and they can't provide any explanations on why others who preordered after me got their phones delivered earlier than mine. Not to mention that they still have not sent me my ROI voucher code even after I've escalated it 6 times.

Guess what they did ... They deleted my comment and blocked me from making any new comment on their Facebook page. I noticed that some comments from others airing their dissatisfaction were missing as well, I assume those got deleted by Samsung like mine.
I still have not received my ROI voucher even after escalating 6 times. They just kept repeating that they have escalated it to the voucher team but they are unable to provide any ETA on when they will send me the ROI voucher.

As it's limited to the first 7500 redemptions, I asked if they will provide any compensation if I missed out on the redemption due to their delay and they straight away said "No compensation!" 

EDIT:

Just noticed that the DHL tracking has been updated as "Picked up" around 10 minutes ago. I'm not sure if they really picked it up at 10:49 pm or it's a delay from DHL end to update the tracking status. Hope this means it will be delivered tomorrow:

I talked to them about the same situation. First they asked me what's the reason for cancellation. I told them I would like to order from  authorized Samsung store which could deliver sooner than 30Oct. Unfortunately after being put onhold for sometime (guess she is referring to her colleague or supervisor) and was told that it is not possible to do so.

Samsung corp is too big to fail. They are arrogant because of that. I moved away from Apple because of similar reasons. They didn't honor my warranty claims and they voided my warranty right after.

Contacted the Singapore CEO. Made a fuss. Scolded every CA that called me. In the end, nothing also. My 12 mini has been sitting in my drawer collecting dust. They don't take our threats seriously cuz we are small and they are big. Sad world as consumers that we live in.