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 WAN Login ID problem

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SUSCandy12
post Mar 19 2020, 02:25 PM

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QUOTE(lan00 @ Mar 17 2020, 01:32 AM)
Hello all,
2 days ago, my internet suddenly went out (Maxis Fibre 30mbps). I am using a third-party router by the way. After hours of troubleshooting, I found out, the issue was with my Maxis Fibre account WAN login ID. When I tried with my brother's WAN ID (he's using Maxis Fibre too), I am able to login in the , and the internet connection back to normal. Hence, rule out any issue with my hardware.

I called their support tech, and they are unable to assist me, due to I am on a third-party router, even I've stated clearly, it's a clear issue with my login ID, nothing to do with my hardware, by they insist to not be able to assist due to me using a third-party router. Unfortunately, I've thrown away their router as it broke due to lightning long ago, and I don't have time to wait for their tech to come and replace it at the time as I was super busy.

So basically, I am out of options now. The only solution they gave me is to make a police report about my router, and to report is as missing, so they can issue me a new one. Which is, for me sounds stupid, and I don't think police allow faking a police report?

Hence, I gave up with Maxis' support. They are supposed to be giving me a solution since I am a paying customer, never miss my payment not even once. They are not even provided a temp WAN login ID, etc, to minimize service disruption, straight-up bad user experience and customer service.

I need to know the following:

1. What's the penalty fee for not returning the router upon termination?

2. I am planning to go for Unifi. Advisable? What's their best plan now?

3. Has anyone ever experienced the same issue I am facing now with WAN login problem? Kindly note I tried on 2 different routers, the same result. My brother's WAN account login works fine.

Thanks!
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Probably Maxis support detected suspicious activity with your request.
Why?

1) It is highly unlikely that you can forget your modem ID which is clearly listed on your monthly bill statement. It is clearly listed on your Maxis app when you log in on your phone.That is your WAN login ID. Should you fail to provide this during your call, the operator will already start suspecting you.

2) Also how can your original Maxis router be thrown away just like that? You mean lightning strike until it melted the entire thing down or blow to bits?Are you telling the truth here?

3) Maxis will attempt to arrange a Maxpert technician to visit your REGISTERED address to have a look at your line, if this last chance is turned down, they already know something is not right.

You are not attempting to use a "ROGUE" 3rd party router to connect from somewhere else other than your registered address are you? Like buying a 3rd party router and try to use is at some other TM Unifi HSBB fibre modem/VDSL modem at other places? Your account will be locked if duplicated logins are detected after several attempts to prevent account thieves.

You're a paying customer that's fine, but what you're requesting allows a person to establish rogue connections elsewhere on their network which is against their ToS. They might not entertain you on this, unless you request for their technician to pay a visit to your REGISTERED address for confirmation of your report.
SUSCandy12
post Mar 25 2020, 11:42 PM

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QUOTE(delaciox @ Mar 25 2020, 07:47 AM)
Only maxis fiber users known our password is damn easy guess

Not like unifi they got number and word together in password
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It is not easy unless the owner leak it himself, the installer risks losing his job exposing his worksheet or an outsider get his hands on your router/your handphone to access your app behind your back.

In fact, no one will steal password because upon detection of 2 devices connecting simultaneously your account will be temporarily locked and it's a matter of time the owner who pays for it will phone up complaining that he/she cannot connect from his place.

The investigation will ensue and the person who stole it will risk police knocking on his door because they can trace up to where the fibre modem/ONT is connecting from.This is not unlike you can hide behind a VPN/secured network to conceal your origin.

All routers must connect through a fibre modem/ONT so stolen accounts can be traced right till the TM HSBB port itself if needed.

I have a bad feeling there are many who have this BRIGHT idea of trying to use their Maxis fibre account to try connecting through a TM HSBB port back at their kampungs. Be careful because the ISP can detect change of your fibre modem/ONT ID and your account will be locked temporarily. The ISP makes it very troublesome for you to reset back the account to discourage you from attempting to move your account to somewhere else without their knowledge.

Despite being allowed to use different routers, you still connect out through the same ONT/fibre modem, that's where you can't LIE.This is what is known as a HSBB port, in which you still have to pass through to get connected.
SUSCandy12
post Mar 26 2020, 02:33 PM

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QUOTE(yongtjunkit @ Mar 26 2020, 12:46 PM)
Well actually for the maxis PPPOE as long as you got the PPPOE username, then you can log in already as there's a format for the password, the format is mentioned in the 1st post of this thread https://forum.lowyat.net/topic/2384890

BTW, 2 routers logging in to 1 PPPOE account doesn't work, even if you spoof the MAC address of the router, only one of them will get internet( or will fight for it if you spoof the mac address) 

I think for Unifi is a random password that is unique to every user( not sure about this ), still can retrieve if you know how to use inspect elements
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The easy guess of the password is just an added security feature not really a dependable one to prevent spoofing.

If the account thief is smart, he won't be thinking of stealing the password because the ISP can still detect rouge routers attempting to connect using stolen accounts via the fibre modem/ONTs they're plugging them into which will flag them enough details to trace you directly. You'll be traced back till the OLT port of your area if needed to be.

Most of the subscribers are already turning their ONTs and routers on almost 24/7 so to attempt account stealing using other people's account to login is a dumb move because as soon as the account gets detected and locked for duplicated logins, the line owner will surely file complains to Maxis for investigation.
You won't survive long doing such attempt before the police comes knocking at your door.

My biggest guess is some people are trying to OUTSMART this by sharing their accounts or using them at multiple locations. They are the SAME users who might try to use the accounts at multiple locations and they think they can avoid getting detected with it because they have control over them such as having access to the plugs at POINT A and turning it off before attempting to head to POINT B and logging in with the accounts used at point B.

Some of them might be using Maxis Fibre at say KL and they intend to go back to their kampung and use a rogue Maxis configured router to attempt connecting it with a Unifi ONT to make use of it.
SUSCandy12
post Mar 26 2020, 02:39 PM

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Also if you all have noticed, you cannot simply SWAP fibre modems/ONTs as you like because they're area specific. The OLT or multiplexer in the area will only accept ONTs that are in its database.Similarly, like cable modems which the ISP needs to input their MAC IDs/device IDs into their whitelist to allow access.
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