Bad luck.
Gold bullion seller sometimes can say they overstock and don't want to receive, that's why I always tell people not to buy physical gold.
Last time I have good experience with mysmartgold, but I don't think they will buy jewelry.
Poh Kong guys sure will potong kaw kaw one.

Not true, only gold bar sellers buy and sell them, and sometimes they can say they don't want to receive them.

Really, give me the name or phone number of seller, ask them can sell or not.

Like I said, they only take their own.
UOB only take their own PAMP with their own receipt.

You cannot sell bullion anywhere.

Yup, I tend to agree with you on this. Ppl always said gold is a good investment esp the older generations but since they never try to sell them they don’t get it when I said it’s a dead investment. Buying and selling already you make losses, wanting to find a buyer also difficult plus having to pay for storage also costs you money. So nowadays I also don’t wanna give gold to newlywed family members. Just give them cash.

Gold is a good investment elsewhere but not in Malaysia, in Japan there is demand from merchants and private party where you can sell it to plenty of liquid buyers.

In Malaysia no one will buy it from you, gold merchants in Malaysia is skewed and unscrupulous, and make out all the excuse, the gold bar/bullion merchants will give all sort of excuse "cash tied up" etc not to buy back from you.
Pawn shop also cut throat.

Better open gold savings account, guaranteed can convert to cash, safer still from theft.
Don't buy physical gold in Malaysia.

Not everyone have ETF account, back then I thought that account requirement I might as well go futures which I did.
8.46 per gram (as of today) is expensive but not terrible, around 3.77%

Any business trading in physical gold has a high cost. Need to pay for rent, security, staff, insurance, transportation, testing, etc. For sure the margin (spread between buy and sell price) will be substantial. If you're looking to sell physical gold, then you should have more realistic expectations on what you can get when selling it.