I requested Public IP and they remoted in and changed the settings.

However, after this, my internet no longer works.
It's just stuck connecting or disconnected with errors of either Unknown, Time Out or Auth Fail

Looking at logs, I noticed an error of "the subscriber is deregistered or the password is incorrect" and "Failed to authenticate ourselves to peer"

The tech tried to fix it but couldn't.
He took my details and said maxis will call back in 24 hours.

So right now I have no working internet.
I myself also tried changing back to old @home ID
Didn't work either

My guess is that they deactivated the @home account, moved me over to @public but my account hasn't been activated yet?
Is there much I can do right now other than waiting for the public ID to be hopefully activated?

This post has been edited by PRSXFENG: May 3 2021, 12:47 PM

Figured it out

Had to add "1" to the end of my PPPoE password!

I just messaged their CS on Twitter lol