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 CIMB didnt receive Public Bank Instant Transfer

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TSZephius516
post Feb 3 2020, 10:28 AM, updated 6y ago

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Hello guys, newbie here just want to ask anyone encounter the same problem like mine? The whole situation is that: My friend(Public Bank) bank in to me on 28 of Jan using instant transfer, but until to this date 3/2/2020 i still havent received yet. I would like to ask is it possible PBB/CIMB system error? If so how long will it take for the bank to investigate and return back the money? Thanks.
TSZephius516
post Feb 3 2020, 10:42 AM

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QUOTE(MeToo @ Feb 3 2020, 10:35 AM)
Did your friend actually complete the transaction, was his account deducted, was the receiving account detail correct.
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Yes, he even screenshot me the e-receipt and i had double checked the details which is correct.
TSZephius516
post Feb 3 2020, 10:44 AM

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QUOTE(Zot @ Feb 3 2020, 10:36 AM)
Transfer using DuitNow or acc number? Your friend should get immediate notification if money transferred and have your friend check if transferred to correct account?
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Transfer using account number using [/B]PBB App. He also screenshot the notification sms for me. Yup both of us had double confirmed as he also send me the screenshot of this e-receipt.
TSZephius516
post Feb 3 2020, 10:45 AM

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QUOTE(2feidei @ Feb 3 2020, 10:42 AM)
Ask for proof, then, go check with bank
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Ok will do thanks.
TSZephius516
post Feb 3 2020, 10:48 AM

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QUOTE(Zot @ Feb 3 2020, 10:46 AM)
Like that need to check with the bank. Transfer should be immediate within minutes
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Alright thanks ill check with the bank later. thumbsup.gif
TSZephius516
post Feb 3 2020, 10:53 AM

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QUOTE(omnimech @ Feb 3 2020, 10:46 AM)
has hs confirmed the money deducted from his account. ask him to screenshot his transaction history then.

no matter what he should be calling his own bank to verify right .. from you pov, you didn't receive the money, means he still owes you the money from his bank

means his bank needs to verify and confirm where the money is.
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Ok, will do ill ask him for the screenshot of the transaction history.

Thanks for the advice.thumbup.gif Yup, probably we both will go PBB over the counter to confirm together later.

TSZephius516
post Feb 3 2020, 12:06 PM

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Uhm guys Case Closed Apparently when i ask for the transaction history only for him to realize its already credited back to his account on 31 Jan sweat.gif. He had sent me the screenshot of the credit return transaction e-receipt. Thanks everyone for the help and advise. Truly Appreciated for your time. Once again, Thank you. notworthy.gif notworthy.gif notworthy.gif thumbsup.gif

This post has been edited by Zephius516: Feb 3 2020, 12:06 PM

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