Are they going to do anything about the video quality ? It is seriously bad like watching vcd..

This is not okay. How is it that we are paying the same amount yet receiving less of a video quality. How can I make a complaint ? Can call unifi right ?

By the way, can I buy the old version stb box elsewhere and ask unifi to pair it with my account so that I can use it ?

Just called unifi and they told me that the new upb box login cannot be used on the old white stb box even if i buy an extra unit outside..

what a bummer

Wahh did you need to update/register your white stb box Mac id with tmnet before using the white stb box ?

This post has been edited by stapler87: Dec 9 2020, 11:25 AM

Thanks! Will try using this method!

Edit

This post has been edited by stapler87: Dec 26 2020, 09:05 PM

After multiple times contacting different CS, I finally managed to get my the old stb box hooked up with my upb account.

I must say the difference is really alot comparing the two. the old stb box quality is much much better. the colors is much richer and shaper. not to mentioned the subtitles are not longer pixelated like the one in upb.

I strongly strongly suggest those who are not satisfied with the picture quality of the upb to get a stb box and hooked up with your account. all you have to do is just tell the cs that you want to bind the mac address of the stb box to your account and you will be able to use the stb box. Both of them are using the same login id which ends with @iptv

really no regret buying the stb box.

Yes. both is working.
But keeping the new upb box in the drawer now.

yes i would suggest you to get a 2nd hand one. since both of them using the same login and password which ends with @iptv.