My Unifi Plus black box suddenly restarts earlier after opening tvbrowser apps, and now it’s stuck on the Android TV loading screen (right after the Unifi TV logo), been looping there for over 30 minutes without progressing. what to do now?

My Unifi box is out of warranty, but I called them anyway because the box was working fine until they decided to force firmware update on everyone. It had pending Unifi 2.0 firmware upgrade for about 2 weeks but I didn’t restart/upgrade, just left it on standby every night. It was working perfectly fine until it auto restarted and got stuck in a boot loop yesterday.

Support said they’d send a technician, but if the box needs replacement I’d have to extend my contract. I told them I don't want want them to send technician over because I want no extra charges and no contract extension, but they booked the tech anyway with remakrs “no extra charges, no extend contract.” Whatever that means… If they try to make me extend later, I’ll just refuse again.

Also, I went out and bought a Mi Box S 3rd Gen last night way better than the Skyworth Unifi box, just missing ethernet and has one less USB port.

So the agent called me earlier this morning before coming over, I told him if TM gonna charge me or extend my contract then I don’t want him to come, but I also told him about the problems on the call, and he said there is no other way except extend the contract or buy the new box from him because I’m already out of contract so he cancelled the report..

But it’s so stupid I’m still a paying customer for the unifiTV pack including Viu.. yea I’m out of contract.. but the box was working perfectly fine no hiccups no slowdown until Unifi decided to shove this 2.0 firmware update bullshit. I didn’t ask for the firmware update, so it’s not my fault they force the box to update itself and got corrupted in the process..

Anyway.. yes I did try using the needle, but I couldn’t find the reset button on the box it’s not there.. I also tried to use the needle on the AV port instead which works on some other tv box models.. but I can’t find any button inside it.. I tried longer pins the pins goes all the way in nothing inside.. I can’t find any tutorial on youtube for this particular box which is the Unifi TV Plus Hybrid Skyworth HP43A.