Hi all...

Regret did not read this thread earlier.

Just had Unifi 'upgrade' my package. Basically its the same package as what I had before (300mbps), but I opted for Ultimate TV package (all channels).

The installer came yesterday to install the Unifi Plus Box, but this box really sucks to kingdom come! Picture is significantly worst that the white HyppTV box...!

Tried both wifi & LAN with the new Unifi Plux Box, but picture quality simply can't match the OLD white box.

The picture on the old white box is like watching a good quality DVD, and the Unifi Plus Box is like watching those ciplak VCD...(those were the days).

How is this even an "upgrade" Telekom..??? It's more like a downgrade. The only silver lining is that they didn't take the white box....

Kena tipu lagi dgn Telekom...
 

That was previous bug for previous update, i had that problem too. Latest bug channel keep circle loading. Not happening all the time but really noticeable.

Are they going to do anything about the video quality ? It is seriously bad like watching vcd..

This is not okay. How is it that we are paying the same amount yet receiving less of a video quality. How can I make a complaint ?  Can call unifi right ?

may i suggest, try to change the Internet source?
if wired change to wifi or if wifi change to wired
or maybe turn on 4G hotspot from your phone & connect UPB through WiFi

see if its make any difference, if video quality still bad, log the problem to unifi

cheers

The UPB use normal internet LAN or iptv LAN (dedicated iptv port) like the white tv box?

Just called unifi and they told me that the new upb box login cannot be used on the old white stb box even if i buy an extra unit outside..

what a bummer

I see..
Looks like upb using normal internet line.. maybe thats why auto video quality..

The white stb using dedicated vlan for tv streaming.
Last time i tried white stb using vlan tag wifi, lag like hell.. 😅

Wahh did you need to update/register your white stb box Mac id with tmnet before using the white stb box ?

donno lah TM.. last time when using the 1st silver box (non android i think) the picture was superb.. compare to the white stb..
and when TM updated the UI to new ones, most useful option like, reminder, pip.. all missing.. and the new UI also lags..
haven't use the UPB .. but i see alot of complaint like pic quality..

seems TM when upgraded, its going "backwards" more than forwards..  :confused:

After multiple times contacting different CS, I finally managed to get my the old stb box hooked up with my upb account.

I must say the difference is really alot comparing the two. the old stb box quality is much much better. the colors is much richer and shaper. not to mentioned the subtitles are not longer pixelated like the one in upb.

I strongly strongly suggest those who are not satisfied with the picture quality of the upb to get a stb box and hooked up with your account. all you have to do is just tell the cs that you want to bind the mac address of the stb box to your account and you will be able to use the stb box. Both of them are using the same login id which ends with @iptv

really no regret buying the stb box.

Yes. both is working.
But keeping the new upb box in the drawer now.

Because the new STB is streaming the same content as the App webstream, while the old one is a direct feed using it's own dedicated VLAN.

From what I tested, the old STB is 50FPS, at least 10Mbps quality at 720p, while the web stream is 25FPS, 4 or 5 Mbps at 1080p.

Also due to the STB feed being direct, it's at least a few minutes faster than the web stream that has to be re-encoded first

got this sms also..
but im already on Ultimate pack.. 

unifi 300Mbps - Super Value YEP 2019
i assuming must add-on

yep. exlude tax

Today i cant watch unifi tv in plus box. Limit reached no streaming. Cleared data n cache also no effect. Anyone facing the same?

alright thanks. ill try

use like TM set up.

however, i resolved the issues when turn off the box for a minute or two.