Yesterday my internet get disconnected on both Fiber and 4G Backup

11:00 AM, Fiber down, ONU get disabled, saw someone install new Unifi
2:00 PM, Fiber still down, ONU produce red light (LOS)
2:30 PM, LTE band 3 (can't connect 944MHz, 1815.0 MHz, 2134.9MHz, 2600 MHz) went missing until today, can't use 4G Backup, phone can't use.

I ask "friend" and he say, TM can do that, can disable and disconnect non-unifi subscriber, block/turn off maxis 4G frequency, so TM can charge huge money since ONU need to replace, mine get disabled.

I call 123 and TM "only have time" on 30 January 2020 @ 5:00PM, I ask why, 123 replied "TM only have that specific time", and can claim rebate since cannot use Fiber and 4G.

Apparently, having direct fiber TM can play around, during Wireless Bridge project never had this issue.