Just want to say thanks to the LYN Networking/Deals/etc. Sifus here. Am here to just share my experience for jumping ship from Maxis to Celcom Home Fibre.
Been browsing through LYN on Public Dynamic IP stuff as I received some RM10 charges on Maxis Public IP thing. Then all of sudden I saw some RM100/mth for 300mb/s deal for Celcom Home Fibre on the threads. Then I quickly browsed through Celcom's Website and walla, such thing exists wow. Thinking it's kinda good deal as I am an existing Celcom Postpaid user since the 90s, it would be easier management.
So basically, we just walked in to a Celcom blueCube store yesterday and requested for Celcom Home Fibre.
Things needed:
-Broadband Statement (PDF will do, they will provide you an email to send the Bill Statement to)
-IC of Celcom Principal Line
Then the staff will check on your Maxis Fibre account number to see what package you're subscribing to (with Maxis. Yes, TM backbone) and offered the Celcom Home Fibre plan. They told me since my Celcom Postpaid Plan meets the requirement for 300mpbs for RM100/mth, it is recommended to take that deal, there is a 24mths contract, though.
After a moment they generated a
Transfer ID thing for us. We are required to visit Maxis Centres to request transfer. Do get the Transfer ID handy, keep a copy at least.
We thought everything's done. The Maxperts asked us to call Maxis Fibre Hotline at 1800-82-1230 and to mention "Transfer from Maxis Fibre to Celcom Fibre". Then we know this is the boss fight where they will counter-offer you. And yep, the personnel picked up the call and we mentioned everything to him. They did ask for the reason on what attracted us to jump ship though. And here comes the keyword, they replied: "As I can see from here, you have been using Maxis Home Fibre since 2013, it's been a decade. Thus, we would like to offer you 300mbps for RM100/mth, No-Contract to stay with us. Are you interested with our offer?"
In my mind was like wth if I don't ditch Maxis Fibre then you are going to charge me RM149 for another few decades right?

.
And yep, at the end the guy from the other end said "It's sad to see you go, I have APPROVED the Transfer Request. And there is a one last thing needed to be done from your end. Kindly pay an Advance Payment (excl 6% Tax), it is pro-rated and will be refunded once the transition has been done."
TAKE NOTE, very fishy. Since we are quite not sure how do we take back the refunds, we went back to Maxis Centre to get some info on this. Their Maxperts told me this:
"Once the transition has been done, the Maxis Account Number will be deleted. In order to receive the refund, customers are required to visit Maxis Centres and provide them IC to track back any Overpaid Amounts."
And today I have called 1111 (Hotline for Celcom Mobile users) to ask them check on the Service Transfer (get your Transfer ID handy). They replied:
[CELCOM]:From here I can see that your Transfer from Maxis to Celcom Fibre has been APPROVED. May I know which Celcom branch you visited yesterday?
[Me]: Celcom blueCube XXXX.
[CELCOM]: Did anyone from that branch called you?
[Me]: Nope.
[CELCOM]: Okay I have escalated this ticket to that branch. Their staff will contact you for Installation Matters and other stuff within 24 hours (minimum) time.
And yep, end of story for now. Will update soon on Installation stuff.
TM at least will refund through cheque to your address, how come Maxis refund so lousy. Advance 1 month payment I think is to cover the interim period while waiting for Celcom Fibre to install and maxis account termination.
Anyway congrats and hope to here your update soon. Your Maxis fibre should still run for a while after installation of Celcom Fibre. In my case, my Unifi only terminate 1 week after Digi fibre installation.