Celcom Fibre down again in Sabah area today. Almost every month surely few hours will have connection issue with their service.

Currently using Celcom Fibre on Celcom Timur network.

Noticed when playing Genshin Impact ping to their servers around 220ms.

However when using cloudflare warp+, I can get around 120ms ping.

Is this due to Celcom Timur poor routing to the game server?

Anyone received call from personal hp number offer speed upgrade for celcom fibre? I receive offer from 20mbps to 50mbps but first mth need to pay extra Rm30. Then following month back to usual price I paid.

My celcom fibre got upgraded from 20mbps to 50mbps. Not sure when it happened but I just noticed it after i did speedtest. Didnt receive any notification from celcom though.

Probably

If not mistaken 20mbps plan was promo plan before CelcomDigi merger and available under Celcom Timur line at Sabah only

So far in Celcom Life plan didnt update, the details still show Celcom Home Fibre 20mbps. Price still at rm59.

Try report MCMC?

The 50mbps plan just reflected in this month's bill. After prorate and rebate even lesser than my usual bill of RM59.

Have to wait for next bill to see how but supposed to have no change in price since the sms mentioned its a free speed upgrade.

Anyone else experiencing high latency to US/Europe websites? Ping frequently above 200ms++ these few days

Just sharing my experience.

Started having poor routing issues since this year.

Customer service was quite bad. Calling their hotline takes forever. Called Celcom to complain about their high latency in June. 1st CS unable to understand what i meant by latency and terminated my call. Called back and 2nd CS did not understand, keep insisting speedtest is normal but still logged a report on the issue.

Received a Whatsapp telling me to schedule an appointment for their technical team to visit my house for a routing issue. Just shows how much they don't understand the problem at hand.

Gave a tracert to their support and asked them to escalate to network team and guess what it took them 1 month later in July to reply back and request me for the web address showing high latency. Basically the IP is already in the tracert

In the end its basically a waste of time to deal with their CS.

Cogent already having issues for months

https://ecogent.cogentco.com/network-status

Customers Transiting our network from Europe and North America to our Asian markets may be experiencing Latency and Packet Loss. Multiple vessels are currently being gathered and/or being dispatched to carry out the repair operations from the submarine faults currently being reported.