I love my dad. I really do. But he is pretty naive when it comes to the online environment.
Just this Tuesday, my dad bought me an "Adobe CC 2019 Full Set" through Shoppee as a surprise for me. I just finished building my very own PC, and my dad just wanted do something nice for me. He says its ORGINAL and got a pretty good deal (almost too good).

At first, I thought that was awesome, but then I thought to myself, ORIGINAL Adobe software for that amount is too good to be true. I asked my dad where he bought it from, and he showed me the seller's page. Damn misleading lah this seller. The picture says "Original 100%" and "100% Not A Crack". This is NOT ORIGINAL. Its freaking PIRATED. I did a quick Google search and found a more UPDATED version of the Seller's 'product' for free online. I said thanks to my dad and put on a happy and grateful face, but I'm just so pissed off at what had happened. I wanna tell him the truth, but before that, I wanna try to mitigate the damages first.

I contacted the Seller through my dad's Shoppee account. Luckily, my dad has not pressed "Order Received" yet, so I can still apply for a Refund. I messaged the Seller, saying that there was a mistake and that I just wanted a refund. Turns out, I cant even download the damn file. The Seller asks me if I needed any help with the installation, to which I said no, I cant even download the file and again insisted on my refund. The Seller has not responded to me since. Even after several messages. I told him that I know that he is selling PIRATED Software, and if he refuses to refund my (Dad's) purchase, I will report him to Shoppee. I dont even care about the money to be honest, but I cant just let some punk get away free after scamming my dad.

Today, my refund application is pending in Shoppee. It says that "the seller must respond to my refund in 2 days".
Does anyone have any experience on issues like this? What happens after the 2 day period? Will I get my (dad's) money back? Should I go ahead and report the Seller to Shoppee?
How should I go about my current situation to ensure that I can secure the Refund? I'm familiar with Shoppee, but I have never had to ask for a refund from any Sellers, until now. Any help would be much appreciated.

NOTE: If it helps,my dad paid using ShoppeePay.

This post has been edited by KappAmir: Dec 14 2019, 03:40 AM

In this case, if the seller does not act on the refund request, the buyer would get the refund approved. Else, the seller might dispute the refund which would lead into a further investigation by Shopee to determine the legitimacy of the claim made by the buyer. A word of caution though, Shopee is known to side with seller usually.

Just wait 2 days and see what happens. If seller disputes your refund present evidence to Shopee that he is selling pirated software. If Shopee rules in his favour tell Shopee you will report them as a platform for selling pirated software.

Is this seller base at Perak?

I see. Then I'll be ready for the Seller to dispute. According to the buried 1 star reviews, theres a couple of other people that got ignored by the Seller and cheated out of their money. Its shocking how there are still so many Sellers are still selling their PIRATED copies of Software on Shoppee. With all the constant Shoppee ads, you'd almost never think that the app is a cesspool for piracy and scams. At least some of these Sellers are honest. They admitted to selling Cracked/Pre-Activated Pirated Softwares. If you wanna make money off of other people's work, then just be honest, right? The one that my dad dealt with is the worst of the worst.

According to the page, the Seller's base is in Kuala Lumpur.

Okay. I think I found the version of the 'product' that the Seller is selling.
Found by searching 'Adobe Master Collection CC 2019' in rutrackerDOTorg.
It is one of the older versions. Even the list of updates/changes is identical.

Who should I report Shoppee too for selling pirated software?
I heard some people post complaints with the KPDNKK for these matters.

This post has been edited by KappAmir: Dec 14 2019, 10:32 AM

just curious, how do u know it is pirated. or original?

is there a place to download original adobe cc from adobe website and input in the serial nombor if it works

That's nothing... I once knew this uncle who bought a brand new "iphone" from some phone stall... His muka damn happy and proud.... When he ask me to help set up his phone i felt sorry for him.

just wait two days and it will auto-refund if the seller dont do anything.

Just wait for 2 days. After that shopee will give you response either the refund approved or denied. I think they will give you an answer for their decisions as well.

What people need to understand about purchasing Adobe products (i.e. Photoshop, After Effects, etc) is that you are ultimately buying a 'service'. You dont own the software upon installation, you're paying Adobe to have the right to use their service (which is their software). Like Netflix, you have to pay your monthly/yearly subscription to continue enjoying their services. Thats how a legit purchase is supposed to be.

A dead giveaway that the Seller's product is Pirated is when the product is marketed as "Lifetime Activation". Meaning, pay once and can use until the end of time. There is no such thing as a "Lifetime" availability for such a product, especially not at such a cheap price. This could only mean that the product is Cracked or Pre-Activated.

Also, the User reviews in Shoppee for the product also says that the Product is Pirated software...So..yeah.

Shopee is getting shittier at product authenticity

Simply search some game or software you will find there are A LOT MORE pirated/cracked/yada-yada version than original one.

Even physical product, many seller are pretending them as official store ("os"/"_os") but they sell counterfeit product and they even have Shopee Preferred/Shopee Mall designation.

Look at them LOL


This post has been edited by bergstein: Dec 14 2019, 01:50 PM

Yep shoppeee selling the crack one. Last time i bought and test everything ok then initiate refund. Seller refund immediately because scared maybe

Wow...Like wow, games too? Jeez.
I swear, Shoppee needs to be purged of these posers.
When it comes to games though, I'd rather just go to the Steam store.
Original and cheap. Especially during sales.

At this point, I'm really hoping the Seller doesnt respond and just let me get my Auto-Refund. I mean, he's ignored me for almost the whole week already... Might as well ignore me until the end, right?

I really dont wanna have to file an official complaint anyway...
But I will if I have to.

I think you can dispute transaction through the bank if platform refuse to act.
Bank is likely to win the dispute because pirated is illegal.
Only the credit card has to be blocked and replaced to initiate the dispute process.

Also send a mail/contact Adobe with links to shopee and send to local authorized Adobe reseller

lazada also same, report that seller selling pirated goods also they ignore. pirated softwares, porn e-magazine-year by year, novel in full volume.....their reply "it's ebook", "NFA".

Report the scammer to Shoppee and please viral his shoppee account everywhere.