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 MAXIS Fibre Still SUCK ?, maxis 30mbps is it reliable or not

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TSsemy_otai
post Nov 26 2019, 11:30 AM, updated 6y ago

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Wondering if their service still stuck even 2020 is around the corner ? Im planning to terminate my superpack astro and go with maxis 30Mbps + Astro Family & Mustika RM140/month. Is it a go or no ?? just to share my home is FTTH capable. Share your experience of the internet service and reliability. Already now how soso their technical support is.
TSsemy_otai
post Nov 26 2019, 11:51 AM

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QUOTE(hunt3r87 @ Nov 26 2019, 11:37 AM)
yes still suck. baru je terminate sebab pindah rumah. nasib baik tak kene penalty.
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adui...suck at maxis side or tm side ?
TSsemy_otai
post Nov 26 2019, 11:54 AM

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QUOTE(jackal75 @ Nov 26 2019, 11:40 AM)
yes, at least dc one time per day
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DC once a day, how do you settle that ? restart the modem/router or can't do anything just wait and see. im asking bcoz if just restart the modem/router solve the dc problem, then it might be the router issue.
TSsemy_otai
post Nov 26 2019, 12:32 PM

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QUOTE(hunt3r87 @ Nov 26 2019, 12:00 PM)
boss my place diorang tumpang line tm. so i dont know sabotaj or not but the latency agak tinggi jugak then suddenly no line or internet putus. ping packet lost around 8pm till 10pm then okay balik. agak frustrating jugak. potong stim u know? hahahaha so i terminate when pindah rumah. if not need to pay 500rm wowwww.
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Your house landed or condo/apartment ? FTTH or FTTB.
TSsemy_otai
post Nov 26 2019, 12:32 PM

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QUOTE(arelan090807 @ Nov 26 2019, 12:02 PM)
ok j guna..dah masuk 5 tahun..no isu..
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heavy user ?
TSsemy_otai
post Nov 26 2019, 01:57 PM

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QUOTE(arelan090807 @ Nov 26 2019, 01:34 PM)
streaming a lot..dulu main game, ok jugak..
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nice. at lease there are some good experience among non..thanks bro
TSsemy_otai
post Nov 26 2019, 01:58 PM

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QUOTE(Desmune97 @ Nov 26 2019, 01:36 PM)
been using since the day it launches... everything ok r, modem still working fine as always, renewed the contract somemore
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renewed ? upgrade package ?
TSsemy_otai
post Nov 26 2019, 02:12 PM

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QUOTE(jackal75 @ Nov 26 2019, 02:00 PM)
for sure not router issue. already change few routers still same. noticed that every time it down, is during peak time around 7-9pm.
of course after restart will resolved the issue. complain many time to Maxis, they will suggest to restart to solve the problem as usual.
so just waiting for the contract to end.
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Ok.thanks. Your maxis is FTTH or FTTB. im collecting data to look if FTTH is the same as FTTB. Cause FTTB mostly shared the infra to all ISP available in the building. The backbone owner definitely throttle down the backbone passenger while maintaining or throttle up its own customer (unifi).
TSsemy_otai
post Nov 26 2019, 02:16 PM

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Now celcom home fibre also available for HSBB area. Definitely tumpang TM HSBB. the bottleneck will chock every penumpang..
TSsemy_otai
post Nov 26 2019, 02:28 PM

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QUOTE(arelan090807 @ Nov 26 2019, 02:17 PM)
no prob..u may subscribe unifi also..peace of mind..plus, the price also not much diff..unifi got unifi tv also..
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reason want to stick with astro+broadband because i still want to watch majalah 3 on monday night and watch berita jam10 tv1 everynight.hahah.
TSsemy_otai
post Nov 28 2019, 11:58 AM

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this is bad mannn...main player ™ should become better than smaller player..they are the role model..but things like this also mau tipu..
TSsemy_otai
post Nov 29 2019, 10:18 AM

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QUOTE(XXXOOOXXXOOO @ Nov 28 2019, 06:33 PM)
nah, here my maxis connection 27-28mbps ??? hahahahaha
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ayooo...FTTH or FTTB...anyone can share maxis 30mbps FTTH continuous ping ?
TSsemy_otai
post Dec 27 2019, 11:12 AM

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QUOTE(leezhunjin @ Dec 25 2019, 08:01 PM)
My experience with Maxis has been terrible, just avoid at all costs.

Speed has been consistently bad, dc, latency issues, and worst thing is their customer service.
Twice their technician FFK, made appointment and no show, took leave to attend to them and they didn't show up, called Maxis, promised to call back and did not.
When they show up they claimed "Satellite issue" on a fiber network.

TM had no such issue for me. Technicians actually spent time testing the line, installed a booster, and fixed the issue.
Furthermore, in terms of 4G, Celcom was more reliable.
i'm using a 100Mbps package
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mind to share your maxis is FTTH or FTTB ?
TSsemy_otai
post Dec 30 2019, 12:50 PM

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QUOTE(leezhunjin @ Dec 30 2019, 12:12 PM)
I'm using FTTH.

Appointment today at 2pm, 11.30am Maxis called to tell me they've cancelled my appointment due to "No technician available", and i've already taken leave to attend to the tech and can't cancel  doh.gif
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oh damn the CS.

 

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