Hi Niama99,

I'm Peter from the Marketing Department at ViewQwest.

On behalf of the company, I would like to apologize for the unpleasant experience you've had during your initial time with ViewQwest.
Please email us your account number or email used to sign up at marketing.my@viewqwest.com and I will personally follow up on your case.

As far as the payment channels are concerned, please rest assured we are aware of the current limitation and are actively working on a solution.

As far as speed throttling issue, ViewQwest does not throttle speed as a part of our brand promise - we have no Fair Usage policy or throttling in place.
As such, I believe this to be a technical issue with your connection, which we will address immeditaley once you provide us your account/contact details.

We do apologize you weren't able to get in touch with our customer service / technical support team, please contact us at the aforementioned address and I will personally follow up on your issue.

Again, please accept our apology for the experience you've had and do contact us so that I can assist you personally.

Thank you
Peter

Thank you scaramanga,

We appreciate your feedback. We realize we've had a few installation issues and have worked on it in the last couple of weeks in order to improve our installation experience.

I have also brought up your feedback regarding the automated voice response and it has been corrected at this point. Thank you.