EDIT:- Problem solved, Just had to wait an extra day for contact lol.
Anyone been through a fiber restoration process around these parts?
I'm on a landed property, 100M package.
I have a severe issue where the red link light on my fiber ONU is completely off, which possibly indicates a fiber break somewhere between my house and the node down the street.
I've already filed a report on Wednesday via 100. The report is still open.
A TM technician team got back to me on Thursday, and visited the premises.
He checked the line with his partner on the end at the fiber node box using a red laser emitting device (green mini box on the ground), and there was no response, and thus he said it was a cable fault for sure, and not a modem fault.
He then said that because my installation is a non standard one, it's not up to him to check the condition of the cable around my house, and that a contractor would be assigned to do it instead.
The assigned contractor would contact me using the same number within the same day I was told.
So I waited the entirety of yesterday and today, but no contact was forthcoming. I called up the TM helpline again today and used the unifi chat, and they both said that all I can do was wait to be contacted by the contractor.
Is there anything I can do to expedite the process? I just want a confirmed contact from the contractor to show that the process is moving along, and not being held up somewhere in the bureaucracy. How long does it usually take to be contacted by the contractor for a date and time to come?
Sorry for the wall of text, this has never happened to me before using UNIFI these past years and until the past few days I had been very satisfied with my connection.
This post has been edited by solarmystic: Mar 14 2020, 06:02 PM
Unifi Official TM UniFi High Speed Broadband Thread V38, READ 1ST PAGE FOR TURBO SPEED INFO!
Mar 13 2020, 04:45 PM
Quote



0.2120sec
0.31
7 queries
GZIP Disabled