So sad that TM has no longer offer that kind of 300mbps for RM139/mth. I would recommend you to stay with your 500mbps because new users are no longer able to enjoy 500mbps and 800mbps. My home currently is Unifi Turbo 500mbps too but mine is RM179/mth because last time I was subscribed to Unifi Early Bird Promo 30mbps for RM179/mth with Aneka package. I don't want to pick to Ruby package because it is RM10 more expensive than the Aneka package. Besides that, I was born as a kid of watching Astro only. I am watching astro since 1997, start from last time with the Dynasty Package, from Wah Lai Toi until now AOD. A kid of born for watching Hong Kong drama and learn to speak Cantonese. That's why the HyppTV did not attractive enough.

I guess yours must be the Unifi early bird promo 30mbps with Ruby pack. That's why is RM189/mth. Later that was free upgrade to 50mbps thank you campaign, then upgrade to Turbo 500mbps again in year 2018, right?

Mine is almost the same like yours to but fortunately, mine is RM179/mth. Mine was cames with Aneka pack because the Malay packs is RM10 cheaper than the Chinese pack. I was subscribed my Unifi base on the price but not for the HyppTV. Mine is same as yours too, ended up with Unifi Turbo 500mbps and paying RM179/mth. However, in last year, I was requested to switch my HyppTV plan from Aneka to Ruby pack. So TM was extended me a one year contract for switching to Ruby pack.

Mine is Unifi Turbo 500mbps, the price is remaining RM179/mth with Ruby pack now. I was requested to terminate the HyppTV but TM did not allow me to do that. They just end up with the reason of my HyppTV is compulsory. Of course, if I able to terminate the HyppTV, I may just need to pay for RM149/mth for Unifi Turbo 500mbps.

This post has been edited by junclj: Jan 18 2020, 02:53 PM

Business packages now already are straight 100mbps, 300mbps and 800mbps. Not 30mbps & 50mbps.

Restart your modem many times still like this? Sometimes I also face similar issue like you, have to wait few hours until the line get fixed.

But the picture shows that BTU + router oh. How come not FTTH? Also you see the cable behind, confirm is fiber cable lah.

This post has been edited by junclj: Feb 19 2020, 04:58 PM

No, don't listen to her, according to your picture. Yours one is FTTH because there got BTU, router and the black fiber cable behind.
All landed houses are using FTTH as first priority, if you don't believe you can go to ask TM. Anyway, until nowaday, I still never heard any users who live in landed house are using VDSL. Just ignore the statement above. It's not true.
You may refer to this post too https://forum.lowyat.net/topic/4908243. This guy also get the same router as yours. Yes, TM is no more providing TP-Link or D-Link router. You may upgrade to better router by yourself such as RT-AC86U.

This post has been edited by junclj: Feb 19 2020, 05:12 PM

VDSL setup just similar like streamyx, both of them are using telephone line.
BTU is the fiber modem, TM is using a black color fiber cable to connect that device. Then use another LAN cable to connect to router, that is FTTH.

I really not so sure why TM FTTH but provide you a VDSL router. After I google DL4480V1 then now I finally know why.



This post has been edited by junclj: Feb 19 2020, 07:54 PM

+1 yes, im facing the same problem like you too. That's why I come in here to ask too.