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 Parcel Said Delivered, but No Received

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WaCKy-Angel
post Nov 9 2019, 12:52 AM

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QUOTE(chilskater @ Nov 8 2019, 11:02 PM)
Same goes with me.. Delivered at Sg Besi mdrop
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mdrop means your parcel is droppes into your mailbox (or throw into house compound).
suikod3n
post Nov 9 2019, 12:58 AM

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No worry bro, been in similar situation before with other courier.

Maybe a mistake in address by you or the courier. Just send them an email asking for proof of delivery.

In my case, they will send a soft copy of the acceptance receipt signed by someone (with IC) like how you receive a parcel.

Check if the details such as address is correct and who is the recipient. If confirm their fault then proceed to escalate.

This post has been edited by suikod3n: Nov 9 2019, 12:59 AM
Sadru
post Nov 9 2019, 01:01 AM

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just had the same situation earlier today. no hand2hand pass suddenly delivered.

to make things worse. the item pack already torn and missing 2 items out of 3.

straight go file refund report
SUSGibeDeMuny
post Nov 9 2019, 01:07 AM

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Wait for tomorrow.

Poslaju never done this to me.
But citylink habe, not exactly the same but similar case la.

It's something like this - stuck in transit no delivery for 5 days, refuse to deliver or even call coz I don't have proper home address, so in the end I had to collect at office myself.

The shady part was, all of those commotion in the 5 days was reflected on their tracking site.

But as soon as I collected it, balik rumah, checked the tracking site again (official webpage)....

They tampered with the tracking history in the site wei, WTF.
They made it look like delivery completed in 3 days without issue.
Fucking what
Chanwsan
post Nov 9 2019, 01:28 AM

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Yes. I will contact the delivery person since we are given his/her contact, to make sure they don't send to the wrong place. I do receive the packet few moments later, or at most the next day.

Though, my confidence in shopeexpress diwndles every time due to this delivery without verification bullshit.
ymc2303
post Nov 9 2019, 02:10 AM

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even if status is received, on your end still need to confirm received item only shoppee will release payment to merchant.. so if your case, if you didn't receive, you can ask for refund from shoppee if the date is overdue and item not received.
mattfrank
post Nov 9 2019, 02:14 AM

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Exact same thing happened to me.

Tracking system updated to "Parcel Received" but I swore no one came. Raised a dispute case with the seller and I haven't got follow-up for 6 months.
Theoutspokenguy
post Nov 9 2019, 02:40 AM

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QUOTE(billylks @ Nov 8 2019, 10:58 PM)
You guys got experience with parcel status was changed to delivered but never received the parcels ka?

I bought items (lucky just RM81) from Shopee and the delivery was by Shopee Xpress (the only option), and at 8pm I received a notification that my parcel was delivered, and nobody knocked my door:
The time was a bit suspicious since it was 8pm, maybe the delivery guy malas nak kerja already and decided to send tomorrow?
From your experience, should I asked for a refund already, or wait until tomorrow?

The stupid thing is there is no option to report in Shopee Xpress website. No proof sent to my home too.

The items are kiddy toys for my nieces, kinda spoiling everyone mood liao.  mad.gif
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i kena before also from shopee. Other online store no such matter
xtremyx
post Nov 9 2019, 03:30 AM

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Just experience this today from poslaju, marked received but not received anything. Will call poslaju tomorrow.
MR_alien
post Nov 9 2019, 06:56 AM

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QUOTE(billylks @ Nov 8 2019, 11:59 PM)
Ni parah. So you asked for refund?
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nope, i complain
and that delivery guy pinjam najib's thick face go and ask for the things back
it's not a cheap thing laugh.gif

because if it's delivered by poslaju, below "delivered" have to put received by who
and that is definitely someone i don't know laugh.gif
nickchk89
post Nov 9 2019, 07:41 AM

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happen to me before

they mistaken my company to other company name and delivered there

luckily the posman go there and retrieved to me after i call them
chilskater
post Nov 9 2019, 08:55 AM

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QUOTE(WaCKy-Angel @ Nov 9 2019, 01:52 AM)
mdrop means your parcel is droppes into your mailbox (or throw into house compound).
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But my address is in Miri, Sarawak.. I already email them but no reply yet.. I heard their server still affected
weng13
post Aug 17 2020, 11:50 AM

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Hi

My updated delivered on 13th but untill today not receive my parcel. May I know what's cause this? My house have CCTV & clearly no delivery ppl come to my house on that period. Those who unlucky facing this issue, can't do anything at all?
kikoyinyee
post Aug 21 2020, 12:31 PM

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Google for the same issue and came here. Mine was updated to delivered when I didn't received any call from Shopee Express. Waited for few days already but still didn't received. Submitted refund, let's see how it goes.
KopiChia
post Aug 21 2020, 12:39 PM

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QUOTE(kikoyinyee @ Aug 21 2020, 12:31 PM)
Google for the same issue and came here. Mine was updated to delivered when I didn't received any call from Shopee Express. Waited for few days already but still didn't received. Submitted refund, let's see how it goes.
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Keep us inform if you get refund or not. I am interested in knowing.
afie98120
post Aug 21 2020, 12:40 PM

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ayam kena last week..delivered but wrong block :x
esok nya staff jnt datang refund my money cash cukur
acbc
post Aug 21 2020, 12:41 PM

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Got many times. Always with Shopee. They marked as delivered but items only delivered after 1-2 days. If not satisfied, only way is to report the item missing after the delivery date.
klch87
post Aug 21 2020, 12:42 PM

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i kena before. very angry too.

log a complain report to shopee with all the details.
they should come back to you in less than 2 weeks.
SourLemons
post Aug 21 2020, 12:44 PM

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experienced with shopee as well, j&t

item delivered in j&t tracking but i didn't get
end up request refund, few days later got back my money already, luckily it's less than RM100 item
United Rulez
post Aug 21 2020, 12:44 PM

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My parcel, most of the time they signed themselves.

Father received they signed "Bapa"

Mother received they signed "Emak"
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