What happens when you unplug the antenna? Does the error disappear and say no signal?

Also please do share with us a picture of your antenna, antenna type(indoor/outdoor), cable type( should be written on the cable itself- referring to the aerial cable), is there any " hobby grade splicing" between the antenna and the decoder?


Also, plug in the antenna back again and try to get to the following diagnostic page and share a screenshot of it as well

Does your antenna has booster function? Take pic of your antenna see...

On your MYTV/digital TV box, go Menu>Channel Search there...
There's a settings somewhere there that says Antenna Power option, is it selects as ON? Try turn it OFF and see if problem persists.

Good Morning everyone, my grandparents place is unable to receive Media Prima channels suddenly

Panasonic TV from around 2018
Some antenna on the roof

It was working fine until yesterday when they let me know they couldn't receive TV8

I tried manually scanning Channel 45 666Mhz, nothing shows up
Scanning Channel 43 650Mhz works fine, I can receive all.the RTM Channels and watch them fine

Only Media Prima channels are missing

Apartments and condos usually already have the centralise antenna systems ready.
Technically known as MATV (Master Television), or SMATV (Satellite Master Television) which is primarily meant for Astro.

Some apartment/condo building's MATV/SMATV systems may have either 2 (TV and SAT), or even 3 (TV, FM and SAT) that you may see in the unit's living room or bedroom.

TV means it's for receiving terrestrial TV signals (i.e. MYTV Broadcasting's DVB-T2 broadcasts)
SAT means it's for receiving satellite TV signals (i.e. Astro)
FM means it's for receiving FM radio broadcasts (87.5 MHz - 108.0 MHz). This is useful only if you have a FM receiver (such as a HiFi audio system) that supports external FM antenna input, where you can just connect it, and receive good reception of FM radio stations without relying on your whip antenna (since FM reception may be poorer indoors).

Sample:


However, apartments/condos with poor building management (especially those low cost flats or few decades-old apartments) sometimes won't even put much attention to the MATV/SMATV systems when the system is faulty (regardless if it only affects your unit or a portion/entire block), and some of the managements out there may even say " fixing/upgrade the problem or system is expensive, it costs up to 4 or even 5 figures", expecting only the residents who complain to pay it, instead of the building management bearing the cost.

Or, they might just tell you "just use Internet/WiFi to watch your TV shows", implying that they've "abandoned" their MATV/SMATV systems.